Rachel Turner
Harrison,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Package Handler
Fedex
08.2023 - Current
Head Server
Colton's Steak House & Grill
09.2021 - 08.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
Assistant Manager
Shoe Sensation
01.2022 - 08.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Manager
McDonald's
12.2019 - 09.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules, and monitored performance.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Criminology
Arkansas Tech University
Russellville, AR05.2026
Timeline
Package Handler
Fedex
08.2023 - Current
Assistant Manager
Shoe Sensation
01.2022 - 08.2022
Head Server
Colton's Steak House & Grill
09.2021 - 08.2023
Manager
McDonald's
12.2019 - 09.2021
No Degree - Criminology
Arkansas Tech University
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