Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Tylenda

Myrtle Beach,USA

Summary

Capable licensed in the state of Massachusetts pharmacy technician proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Also a efficient professional with 10+ years of experience and a proven knowledge of back office operations, bookeeping/accounting,customer service, and data entry. Aiming to leverage my skills to successfully fill the position at your company.

Overview

16
16
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
10.2022 - 03.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Preparing new prescriptions and refill requests for patients.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Filling automated dispensing machines.
  • Actively participating inn process improvement timeline initiatives.


Accountant/ Bookkeeper

SHADE AND SHUTTER EXPO
06.2019 - 03.2020
  • Comprehensive knowledge of accounting principles, A/P, A/R, payroll, invoicing, and regulatory compliance guidelines
  • Expertise in developing and delivering monthly, quarterly, and annual Profit and Loss statements and Balance Sheets for management within strict deadlines
  • Keen ability to identify and implement improvements to streamline processes and increase efficiency and productivity
  • Excellent technology skills; proficient in Quickbooks, Quickbooks Online, MS Word, Excel, and Outlook
  • Collect and disburse funds from cash accounts, and keep records of collections and disbursements
  • Operate office equipment such as fax machines, copiers, phone systems, and use computers for database management and other operations
  • Utilize social media platforms such as Facebook, Instagram, and Pinterest for advertising purposes.

Sales Representative

MONSTER RESERVATIONS GROUP
04.2019 - 06.2019
  • Locate and contact potential clients to offer advertising services
  • Deliver advertising or illustration proofs to customers for approval
  • Provide clients with estimates of the costs of advertising products or services
  • Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising
  • Inform customers of available options for advertisement artwork, and provide samples.

Receptionist/Secretary

BETTER HOME IMPROVEMENT
06.2016 - 04.2019
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters
  • Complete forms in accordance with company procedures
  • Make copies of correspondence or other printed material
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Compose, type, and distribute meeting notes, routine correspondence, and reports
  • Learn to operate new office technologies as they are developed and implemented
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Manage projects or contribute to committee or team work
  • Mail newsletters, promotional material, or other information
  • Order and dispense supplies
  • Conduct searches to find needed information, using such sources as the Internet
  • Collect and disburse funds from cash accounts, and keep records of collections and disbursements
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Customer Service Representative

MOSQUITO SQUAD
02.2016 - 08.2016
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Solicit sales of new or additional services or products.

Quality Control

SMC
12.2013 - 06.2015
  • Perform inspection of components using a variety of inspection and measurement tools such as optical comparators, calipers, micrometers, gauges, etc
  • Perform first article inspection of components by interpreting blueprint drawings
  • Recognize problems that might affect the quality or integrity of the product and communicate problems
  • Evaluate inspection results for compliance to specifications.

Medical Assembler

SMC
10.2013 - 12.2013
  • Assemble components parts
  • Package and inspect final product in order to ensure proper quality and compliance standards have been met
  • Operate a variety of hand tools, automated assembly tools and other related equipment at a pace consistent with the speed of the assembly line
  • Maintain a safe and clean work environment, in line with clean room regulations, standard operating procedures, and other compliance-related policies.

Secretary/Receptionist

CLIFF'S AUTO BODY
09.2009 - 09.2013
  • Transmit information or documents to customers, using computer, mail, or facsimile machine
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Hear and resolve complaints from customers or the public
  • File and maintain records
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Receive payment and record receipts for services
  • Schedule appointments and maintain and update appointment calendars
  • Analyze data to determine answers to questions from customers or members of the public
  • Keep a current record of staff members' whereabouts and availability
  • Take orders for merchandise or materials and send them to the proper departments to be filled.

Legal Secretary

MURPHY AND MANITSAS LAW FIRM
09.2008 - 09.2009
  • Assist attorneys in collecting information such as employment, medical, and other records
  • Draft and type office memos
  • Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients
  • Prepare and distribute invoices to bill clients or pay account expenses
  • Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases
  • Submit articles and information from searches to attorneys for review and approval for use
  • Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials
  • Receive and place telephone calls
  • Organize and maintain law libraries, documents, and case files
  • Schedule and make appointments
  • Make photocopies of correspondence, documents, and other printed matter.

Education

High School Diploma -

Conant High School
Jaffrey, NH
05.2004

Pharmacy Technician License PTCB - Pharmacy

CVS
Lunenburg, MA
06.2023

Skills

  • Computer, Office, and Organizational Skills
  • Ability to multi-task
  • Strong attention to detail
  • Clear and thorough communication as well as fast decision making
  • Highly Organized
  • Team Player but can also work independently
  • Self-Starter
  • Adaptable
  • Professional
  • Personable, Outgoing and Positive
  • Punctual
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Problem-solving skills
  • Insurance Billing
  • Medication Dispensing
  • Prescription Filling
  • Insurance Verification
  • Pharmacy Ethics
  • Pharmacology knowledge
  • Drug Classification Knowledge
  • Pharmacy and customer records management
  • Pharmacy Software Proficiency
  • Interpreting and Processing Medications
  • Prescription Interpretation
  • Manual and automated medication dispensing
  • Prescription Filling and Labeling
  • Insurance processing

References

References available upon request

Timeline

Pharmacy Technician

CVS Pharmacy
10.2022 - 03.2024

Accountant/ Bookkeeper

SHADE AND SHUTTER EXPO
06.2019 - 03.2020

Sales Representative

MONSTER RESERVATIONS GROUP
04.2019 - 06.2019

Receptionist/Secretary

BETTER HOME IMPROVEMENT
06.2016 - 04.2019

Customer Service Representative

MOSQUITO SQUAD
02.2016 - 08.2016

Quality Control

SMC
12.2013 - 06.2015

Medical Assembler

SMC
10.2013 - 12.2013

Secretary/Receptionist

CLIFF'S AUTO BODY
09.2009 - 09.2013

Legal Secretary

MURPHY AND MANITSAS LAW FIRM
09.2008 - 09.2009

High School Diploma -

Conant High School

Pharmacy Technician License PTCB - Pharmacy

CVS

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