Rachel Urban
Fairbanks,AK
Summary
Passionate about Oregon's natural beauty and eager to contribute to its conservation efforts, bringing a decade of customer service expertise and lifelong immersion in Alaska's wilderness to the Seasonal Park Ranger Assistant role. Currently relocating to Salem, Oregon, I am committed to fostering environmental appreciation and delivering exceptional visitor experiences at State Capitol & Willamette Mission State Parks.
Overview
10
10
years of professional experience
Work History
Desktop Support Engineer
Foundation Health Partners
10.2022 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Mail Carrier
United States Postal Service, USPS
08.2021 - 10.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail to residences and businesses, delivering to approximately 700 customers per shift.
- Followed Postal Service policies and procedures to maintain the integrity of mail and protect customer information.
- Obtained signatures for package deliveries as proof of delivery to avoid discrepancies.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
Overnight Stocker/E-Commerce Personal Shopper
Fred Meyer
05.2019 - 08.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided personal shopping services for product categories ranging from groceries to home goods.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cleaning Business Owner
Self Employed Services
04.2014 - 08.2021
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Developed and implemented marketing strategies to generate new customers and increase profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
HIM Technician
Foundation Health Tanana Valley Clinic
12.2018 - 05.2019
- Conducted regular audits to ensure the quality and completeness of medical records, mitigating potential risks associated with inaccurate documentation.
- Promoted a culture of safety within the organization by actively participating in safety initiatives focused on proper storage, disposal, or destruction of sensitive patient information materials.
- Collaborated with interdisciplinary teams to enhance communication, promoting a seamless flow of health information between departments.
- Increased efficiency in record retrieval by utilizing ICD-10 coding and classification systems effectively.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
Supply Chain Specialist
Foundation Health Partners
08.2017 - 12.2018
- Managed distribution of medical supplies throughout the hospital, ensuring timely delivery to all departments and maintaining optimal stock levels in supply rooms.
- Received and processed supply requests from doctors, nurses, and other medical staff, prioritizing urgent orders and ensuring accurate fulfillment.
- Implemented inventory management protocols to track stock levels, monitor usage trends, and prevent stockouts or overstock situations.
- Conducted regular inspections of medical supplies for quality control purposes, adhering to regulatory standards and ensuring compliance with safety protocols.
- Collaborated with procurement teams to coordinate the procurement of essential medical supplies and equipment, ensuring availability and cost-effectiveness.
- Maintained cleanliness and sterility of medical equipment through thorough cleaning and sterilization procedures, following established protocols and guidelines.
- Provided training and support to hospital staff on supply chain procedures, inventory management systems, and safety protocols to enhance efficiency and compliance.
- Contributed to process improvement initiatives to streamline supply chain operations, reduce waste, and enhance overall efficiency and effectiveness.
Education
GED -
Fairbanks North Star Borough School District
FairbanksSkills
- Customer Service
- Interpersonal Communication
- Teamwork
- Custodial
- Computer Literacy
- Tool Safety
- Diversity Promotion
Timeline
Desktop Support Engineer
Foundation Health Partners
10.2022 - Current
Mail Carrier
United States Postal Service, USPS
08.2021 - 10.2022
Overnight Stocker/E-Commerce Personal Shopper
Fred Meyer
05.2019 - 08.2021
HIM Technician
Foundation Health Tanana Valley Clinic
12.2018 - 05.2019
Supply Chain Specialist
Foundation Health Partners
08.2017 - 12.2018
Cleaning Business Owner
Self Employed Services
04.2014 - 08.2021
GED -
Fairbanks North Star Borough School District
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