Rachel Ursin
Mills River,NC
Summary
Experienced food service professional skilled in managing concession stands, handling transactions, and delivering excellent customer service. Known for fostering teamwork, adapting to changing demands, and proficient in cash handling, inventory management, and maintaining sanitary conditions. Prepared and committed to providing exceptional service in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concessions Worker
Regal Cinemas
12.2024 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Monitored inventory and notified management of deficiencies or shortages.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
Patient Safety Attendant
UNC Health Care
12.2023 - Current
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Collaborated with interdisciplinary teams to optimize patient outcomes through consistent communication and coordination of care plans.
- Supported individuals with special needs by providing appropriate accommodations and assistance tailored to their unique circumstances.
- Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
- Monitored patient progress and reported changes to healthcare professionals.
Front Desk Attendant
Planet Fitness
06.2023 - 12.2023
- Collaborated with managers and other co-workers to ensure that all incoming guests' needs were met, that check-in processes were smooth, and that customer satisfaction was maximized.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Server
Kenmure Country Club
03.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Resident Assistant
TerraBella Hendersonville
06.2020 - 11.2020
- Changed the bed linens and made sure the residents were comfortable.
- Helped disabled clients in any way I could to help them achieve independence and happiness.
- Helped residents with their daily hygiene routines, such as dental and mouth care, bathing, and hair care.
- Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
- Built rapport with patients in order to create a safe and trusting environment in which to provide care.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Assisted residents in preparing for activity and social programs.
Lifeguard
Swim Club Management Group of Asheville
06.2019 - 08.2019
- Warned patrons about unsafe or hazardous pool conditions and suggested alternative activities during closures.
- Ensure the members' safety in and around the pool by communicating and enforcing all pool regulations and rules.
- Conduct safety and cleanliness inspections of recreational facilities.
- Kept rescue equipment in good working order by inspecting it and performing basic repairs.
- Worked closely with managers to identify areas of concern and develop effective remediation strategies.
- Collaborate with all of the lifeguards.
Lifeguard
Hendersonville Family YMCA
06.2017 - 10.2018
- Conduct safety and cleanliness inspections of recreational facilities.
- Was in charge of ensuring the safety of all guests in and around the pool.
- Scrutinized the pool area for signs of patron distress and acted quickly during emergencies to avoid potential injuries or fatalities.
- Used calm communication to solve member and safety problems, escalating serious issues to the supervisor.
Education
Premedicine - Some college (No degree) -
High Point University
High Point, NC05.2029
Associates in Science - Psychology
Blue Ridge Community College
Flat Rock, NC05-2027
High School - undefined
West Henderson High School
Hendersonville, NC01.2020
Skills
- Multi-line Telephone Systems
- Spanish fluency
- Customer service
- Professionalism and courtesy
- Teamwork orientation
- 41 WPM typing speed
- Problem-solving skills
- First Aid/CPR
- Time management
- Strong multitasking
- Guest relations
- Efficient organization
Certification
- First Aid/CPR Certified.
- AED Certified.
- Certified in delivering Emergency O2.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Concessions Worker
Regal Cinemas
12.2024 - Current
Patient Safety Attendant
UNC Health Care
12.2023 - Current
Front Desk Attendant
Planet Fitness
06.2023 - 12.2023
Resident Assistant
TerraBella Hendersonville
06.2020 - 11.2020
Server
Kenmure Country Club
03.2020 - 07.2021
Lifeguard
Swim Club Management Group of Asheville
06.2019 - 08.2019
Lifeguard
Hendersonville Family YMCA
06.2017 - 10.2018
High School - undefined
West Henderson High School
Premedicine - Some college (No degree) -
High Point University
Associates in Science - Psychology
Blue Ridge Community College
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