Summary
Overview
Work History
Education
Campus Involvment
Timeline
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Rachel Valencia

East Lansing,MI

Summary

Meticulous and self-motivated with skills in organizing, planning and managing daily clerical needs. Bringing expertise in coordinating meetings and tasks, handling correspondence, and relationship-building. Skilled in oral and written communication, multitasking, and easily adaptable.

Overview

4
4
years of professional experience

Work History

Strategic Support Associate - Government Relations

Jackson National Life Insurance Company
Lansing, MI
06.2025 - Current
  • Maintain SharePoint page effectiveness by regularly updating files, documents, and news articles.
  • Document weekly meeting notes to ensure information retention and accessibility.
  • Distribute departmental emails to maintain effective communication, as necessary.
  • Assist with various general administrative tasks to support seamless team operations.

Strategic Support Associate - Operations

Jackson National Life Insurance Company
Lansing, MI
03.2025 - Current
  • Streamline general operations through efficient data entry and indexing of documents.
  • Conduct check transmittals and apply premium verifications to ensure accuracy for checks.
  • Identify and resolve operational issues to enhance overall workflow efficiency.
  • Participate in skill-building seminars and workshops to improve professional abilities.

Virtual Administrative Assistant

Edge Solutions & Consulting
Westlake Village, CA
07.2022 - 05.2025
  • Schedule appointments and manage calendars across multiple time zones for executives, to optimize their time.
  • Handle incoming calls and direct callers to the appropriate department or employee.
  • Handle customer inquiries via email and chat, providing prompt, courteous support.

Hostess

California Pizza Kitchen
Thousand Oaks, CA
10.2021 - 01.2022
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests and assisting them promptly.
  • Verified reservations and wait times with customers.
  • Communicated with servers, and monitored the dining area to estimate wait times and assess server capacity.
  • Assisted with bussing tables, took beverage orders, and served drinks during peak meal times.

Education

Bachelor of Arts - Organizational Communication And Minor in Business

Michigan State University
East Lansing, Michigan
05-2026

High School Diploma -

Thousand Oaks High School
Thousand Oaks, California
06-2022

Campus Involvment

Alpha Chi Omega 

Member

  • Elected participant of the DEI committee to promote knowledge of culture, diversity, and inclusion within the organization.
  • Involved in monthly fundraisers in order to raise money for domestic violence awareness for End Violent Encounters, a local organization.

Timeline

Strategic Support Associate - Government Relations

Jackson National Life Insurance Company
06.2025 - Current

Strategic Support Associate - Operations

Jackson National Life Insurance Company
03.2025 - Current

Virtual Administrative Assistant

Edge Solutions & Consulting
07.2022 - 05.2025

Hostess

California Pizza Kitchen
10.2021 - 01.2022

Bachelor of Arts - Organizational Communication And Minor in Business

Michigan State University

High School Diploma -

Thousand Oaks High School

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Rachel Valencia