Rachel Valentin
Saint Cloud,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 7 years of administrative and customer service experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Orthopedic Surgery Scheduler
Nemours Children's Hospital
10.2022 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Generated department orders and accompanying documentation.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Centralized Surgery Scheduler
AdventHealth
08.2020 - 01.2022
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated surgical team schedules for seamless procedure planning and execution.
Cardiac Rehab Coordinator/ EKG Technician II
AdventHealth
08.2018 - 08.2020
- Improved patient outcomes by developing and implementing customized rehabilitation plans.
- Mentored junior staff members, providing guidance on best practices in rehabilitation coordination and case management.
- Fostered a positive work environment by promoting teamwork among multidisciplinary team members involved in patient care activities.
- Managed a diverse caseload of patients with various diagnoses, tailoring treatment approaches to individual needs.
- Maintained up-to-date knowledge on industry trends and best practices, attending conferences and workshops to enhance professional skills.
- Participated actively in team meetings to discuss cases and make informed decisions on adjustments of rehabilitation strategies.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10.2025
Associate of Science - Emergency Medicine
Valencia College
Orlando, FL08.2021
Technical Certificate - Paramedic Technology
Valencia College
Orlando, FL08.2021
Associate of Arts - General Studies
Valencia College
Orlando, FL08.2018
High School Diploma -
Life Christian Academy
Kissimmee, FL06.2012
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Teamwork and Collaboration
- Schedule Coordination
- Effective Multitasking
- Problem-Solving
- Schedule Management
- Staff Coordination
- Patient Scheduling
- Microsoft Office Suite
- Calendar Management
- Documentation expertise
- Strong Problem Solver
- Administrative background
- Excel spreadsheets
Certification
- Licensed EMT - 561977 12/01/2018
Languages
Spanish
Native or Bilingual
Timeline
Orthopedic Surgery Scheduler
Nemours Children's Hospital
10.2022 - Current
Centralized Surgery Scheduler
AdventHealth
08.2020 - 01.2022
Cardiac Rehab Coordinator/ EKG Technician II
AdventHealth
08.2018 - 08.2020
Bachelor of Science - Health Administration
University of Phoenix
Associate of Science - Emergency Medicine
Valencia College
Technical Certificate - Paramedic Technology
Valencia College
Associate of Arts - General Studies
Valencia College
High School Diploma -
Life Christian Academy
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