Rachel VanAmburgh
Cohoes,NY
Summary
Professional Summary HR/Hospitality professional with Union and Payroll experience. Recruiting and Training background including regulatory practices and legal requirements. Versed in developing efficient and effective employee relations policies. Focused on increasing employee satisfaction and retention. Offering well-rounded full service hospitality background including human resources. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
General Manager
Fairfield Inn& Suites Albany Downtown
07.2022 - 04.2023
- Meet or exceed established goals. Maximize room revenues and achieve Revenue Growth and Revenue Per Available Room.
- Generate and execute capital expenditure plans for capital improvements to enhance assets of the company and elevate brand loyalty.
- Oversee guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made in order to ensure complete guest satisfaction. Achieve and maintain overall satisfaction scores as determined by the company
- Ensure that brand standards are met in all areas of the hotel; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Managed budget implementations, employee evaluations, and contract details
- Developed and maintained relationships with customers and suppliers through account development
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Analyzed market trends and competitor activities to create competitive advantages
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Introduced new methods, practices, and systems to reduce turnaround time
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
HOSPITALITY/HR DIRECTOR
THE CENTURY HOUSE
08.2018 - 04.2023
- Overseeing all aspects of Front of House, Ensuring Client satisfaction of service of time spent at The Century House, Responsible for all events executed to specification of BEO, including timeliness, handling any issue that may arise while developing skills and training for staff, Trained all employees on Health and Safety Procedures
- Handling all HR aspects for the Hotel, Restaurant, and Banquets
- Processed employee claims involving performance issues and harassment
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks
- Developed succession plans and promotion paths for staff
- Educated employees on company policy and kept employee handbook current.
- Educated employees on company policy and kept employee handbook current
- Maintained human resources regulatory compliance with local, state and federal laws
HUMAN RESOURCES MANAGER
ALBANY RENAISSANCE HOTEL
01.2018 - 04.2020
- Payroll Management implemented policies and procedures to help union employees and managers interpret new CBA as well as grace periods.
- Tracked and uploaded all union dues and worked with payroll company to create spreadsheets to upload to labor website for union dues, Tracked all new hires and tracked all benefits, implemented all Employee Relations, Recruiting, Training, handled all onboarding as well as handled and tracked all employee grievance and performance issues as well as investigations.
- Organized and led staff orientation programs and training to promote collaboration
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Motivated employees through special events, incentive programs, and constructive feedback
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Monitored and handled employee claims involving performance-based and harassment incidents
- Maintained human resources regulatory compliance with local, state and federal laws
HUMAN RESOURCES DIRECTOR
HILTON HOTEL
07.2017 - 01.2018
- Implemented and updated policies to remain compliant for EEOC, training, and hiring managers as well as coached management in accordance with ADEA, ADA, and Discrimination
- Approved all payroll and implemented new policies to remain compliant with the DOL and Wage Ack
- Interpreted the CBA for all Management
- Completed investigations thoroughly by interviewing all involved parties collecting all the facts and obtaining adequate documentation
- Reviewed and approved all disciplinary documentation prior to them presented to employee Prepared ROI for disputes and arbitration
- Held all grievance meetings and listened to both sides before counseling the CEO of my findings
- Tracked and complied with all work-related injuries accordingly
- Responsible for tracking all union dues and uploading to union pace to reconcile.
HUMAN RESOURCES DIRECTOR
HUDSON PARK NURSING HOME
08.2016 - 07.2017
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Managed payroll for an organization of 300 personnel
- Developed and enforced company policy and procedures relating to all phases of human resources activity
- Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references
- Captured key feedback from employees during exit interviews
- Reconciled all invoices as received for employee health insurance, union dues, and life insurance
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references
- Responsible for all aspects of FMLA, Workers compensation program, and NYS short term disability Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws
- Resolved employment-related disputes through proactive communication.
HUMAN RESOURCE / QUALITY ASSURANCE COORDINATOR
BELVEDERE HEALTH SERVICES
05.2014 - 08.2016
- Selected and interviewed candidates for all available positions
- Conducted orientation sessions and organized on-the-job training for all new hires
- Maintained compliance with regulatory standards by OMIG and DOH regulations on all staff Managed over 300 personnel files according to policy, state and federal laws
- Assessed employee performance and issued disciplinary notices
- Completed all Urine Drug Screens when needed.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts
CATERING
SERVER |BOBS DINER
05.1996 - 08.2016
- Serving tables
- Training all new hires
- Packing to go orders ensuring complete
- Catering parties off premises such as weddings, graduation parties, and retirement parties
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DETOX COUNSELOR |BELVEDERE HEALTH SERVICES
12.2011 - 05.2014
- Completed screenings, evaluations, and recovery care plans on all patients seeking detox, confirming all criteria.
- Working with insurance companies to receive prior authorization on recommended treatment.
- Facilitated daily groups for all detox patients, planned and completed all discharge services
- Made applicable referrals for after care.
- Consulted throughout the hospital working with case managers to set up aftercare for all patients that were in need of services.
- Completed all audits on Detox Patients charts.
- Identified issues, analyzed information and provided solutions to problems
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Managed time efficiently in order to complete all tasks within deadlines
Education
Bachelor of Science - of Applied Science, Psychology
Ashford University
San Diego, CA03.2021
Skills
- Recruitment/Staffing Union Grievance Resolution Audit Preparation and reporting Payroll management
- Staff Training
- Human Resources Leadership
- Process Improvement
- Performance Evaluations
- Client Relations
- Event Management
- Staff Management
- Training and Development
- Staff Motivation
- Problem Resolution
- Staff Retention Programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
General Manager
Fairfield Inn& Suites Albany Downtown
07.2022 - 04.2023
HOSPITALITY/HR DIRECTOR
THE CENTURY HOUSE
08.2018 - 04.2023
HUMAN RESOURCES MANAGER
ALBANY RENAISSANCE HOTEL
01.2018 - 04.2020
HUMAN RESOURCES DIRECTOR
HILTON HOTEL
07.2017 - 01.2018
HUMAN RESOURCES DIRECTOR
HUDSON PARK NURSING HOME
08.2016 - 07.2017
HUMAN RESOURCE / QUALITY ASSURANCE COORDINATOR
BELVEDERE HEALTH SERVICES
05.2014 - 08.2016
DETOX COUNSELOR |BELVEDERE HEALTH SERVICES
12.2011 - 05.2014
CATERING
SERVER |BOBS DINER
05.1996 - 08.2016
Bachelor of Science - of Applied Science, Psychology
Ashford University
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