Rachel Van Cleve
Annawan,IL
Summary
Professional with a versatile background in education and office administration. Experienced with managing front desk activities and maintaining a welcoming atmosphere for clients.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Early Childhood Educator
It's A Child's World
Silvis, IL
09.2025 - Current
- Developed engaging lesson plans tailored to children's developmental stages.
- Fostered a nurturing environment promoting social, emotional, and cognitive growth.
- Implemented classroom management strategies enhancing learning experiences.
- Collaborated with parents to communicate child progress and address concerns effectively.
- Observed and documented children's behavior, tracking developmental milestones regularly.
Front Desk Receptionist
Hamil and Assoc. LTD
Rockford, IL
08.2019 - 05.2020
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted clients with inquiries, providing accurate information and exceptional customer service.
- Coordinated appointment scheduling, optimizing daily workflows for maximum efficiency.
- Maintained organized filing systems for client records and important documents.
- Scheduled, coordinated and confirmed appointments and meetings.
Office Manager
All Weather Shield LLC
Rockford, IL
09.2018 - 08.2019
- Managed daily office operations to ensure efficiency and organization.
- Coordinated scheduling and communication among team members and external partners.
- Implemented office procedures to enhance workflow and productivity.
- Maintained inventory of office supplies, ensuring availability for staff needs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Receptionist/Technician
Blair Vision Care
Cañon City, CO
10.2017 - 09.2018
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted with front desk operations, ensuring smooth patient check-in and check-out processes.
- Utilized electronic medical records system to maintain accurate patient information and update files.
- Addressed patient inquiries and concerns promptly, enhancing overall customer service experience.
- Coordinated communication between patients and healthcare providers, improving appointment efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Nutrition And Alternative Health
New Eden School of Health
01-2028
Certificate of Technical Studies - Business Writing
Universal Class
Rockford, IL03-2020
Skills
- Problem-solving
- Classroom management
- Relationship building
- Documentation and record keeping
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Clerical support
- Front desk operations
- Time management
Timeline
Early Childhood Educator
It's A Child's World
09.2025 - Current
Front Desk Receptionist
Hamil and Assoc. LTD
08.2019 - 05.2020
Office Manager
All Weather Shield LLC
09.2018 - 08.2019
Receptionist/Technician
Blair Vision Care
10.2017 - 09.2018
Bachelor of Science - Nutrition And Alternative Health
New Eden School of Health
Certificate of Technical Studies - Business Writing
Universal Class