Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Velazquez-Velez

Canton,OH

Summary

Dynamic professional with extensive experience at Amazon and a proven track record in inventory management and customer service. Skilled in creating engaging displays and fostering strong customer relationships. Recognized for maintaining accuracy in order fulfillment and effectively managing resources, ensuring timely delivery and operational efficiency. Reliable and dedicated team player.

Overview

14
14
years of professional experience

Work History

Merchandising Specialist

Anderson Associates
Canton, OH
07.2024 - 05.2025
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Maintained compliance with company standards in merchandising activities.
  • Organized inventory of merchandise in stockroom, including labeling and tracking items.
  • Partnered with vendors to achieve prompt fulfillment of merchandise requests.
  • Created engaging displays to attract customer attention.

Customer Service Representative

Home Depot
Pensacola, FL
08.2022 - 05.2024
  • Developed solutions tailored to customer requirements through cross-departmental efforts.
  • Facilitated returns, exchanges, and provided technical support.
  • Fostered customer rapport by maintaining friendly communication.
  • Recognized opportunities to offer extra services tailored to customer requirements.
  • Guided customers through billing procedures, managed payment transactions, and supported payment option setup.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Regularly outperformed set objectives for credit card applications.

Executive Secretary

Escambia County School Board
Pensacola, FL
05.2021 - 04.2022
  • Ensured confidentiality of files concerning executive activities.
  • Arranged meetings for executives, ensuring efficient scheduling with various contacts.
  • Contributed to the creation of presentations, reports, memos, letters, and necessary documents.
  • Enhanced office functionality by managing payroll, filing systems, and supply requisitions.
  • Established and sustained electronic and paper-based organization systems for documentation.
  • Constructed Excel spreadsheets for monitoring departmental budget and expense data.

Shipping and Receiving Lead

Amazon
Kansas City, KS
03.2020 - 03.2021
  • Maintained accurate records of incoming and outgoing shipments.
  • Guided team in adhering to proper shipping and receiving protocols.
  • Scheduled pick-ups and deliveries with carriers in a timely manner.
  • Employed computer systems to oversee order tracking in supply chain process.
  • Checked shipment contents to confirm they matched manifests, invoices, and orders.
  • Ensured timely delivery of materials to departments through effective use of sorting systems.

Office Manager

Golden Rule Service
Springfield, Illinois
04.2011 - 08.2019
  • Maintained filing system for records, correspondence and other documents.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Monitored inventory levels and placed orders when needed.
  • Assisted in recruiting, onboarding and training new employees.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Arts - Clinical Psychology

Lincoln Land Community College
Springfield, IL

Skills

  • Inventory management
  • POS systems
  • Display creation
  • Customer service
  • Order fulfillment
  • Time management
  • Reliable and punctual
  • Microsoft office
  • Customer relationship management (CRM)

Timeline

Merchandising Specialist

Anderson Associates
07.2024 - 05.2025

Customer Service Representative

Home Depot
08.2022 - 05.2024

Executive Secretary

Escambia County School Board
05.2021 - 04.2022

Shipping and Receiving Lead

Amazon
03.2020 - 03.2021

Office Manager

Golden Rule Service
04.2011 - 08.2019

Bachelor of Arts - Clinical Psychology

Lincoln Land Community College

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