Rachel V. Gomes
Selma,AL
Summary
Driven business professional with a strong background in customer service and operational efficiency, seeking to leverage transferable skills in a telemetry tech position. Experienced in interpreting complex information and communicating findings effectively to support decision-making. Detail-oriented with a proven ability to manage multiple tasks, maintain accurate records, and ensure compliance with organizational standards. Committed to providing exceptional support in fast-paced environments and dedicated to contributing to patient care and safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Associate
InShape Fitness
Selma, AL
05.2024 - Current
- Provided exceptional customer service by welcoming members, addressing inquiries, and resolving issues promptly to enhance the overall gym experience.
- Managed member registrations, class schedules, and payments, ensuring accurate record-keeping and efficient front desk operations.
- Promoted gym programs and services through effective communication, contributing to member retention and engagement while fostering a positive community atmosphere.
Owner/Partner
SOUTHERN BEE BIZ LLC
SELMA, AL
01.2020 - Current
- Delivers exceptional customer service by addressing inquiries, providing recommendations, and following up with former customers to support their beekeeping journey.
- Manages sales record keeping and communication for honey, bee, and hive sales statewide, while overseeing inventory levels of necessary parts and supplies for hive health.
- Engages with customers through various channels to ensure satisfaction and ongoing education, guiding them through product offerings and leading online sales initiatives.
Program Manager / Corporate Recruitment Manager
ACME CONSTRUCTION & PF SUPPLY
Portland, OR
05.2017 - 10.2019
- Developed and implemented a nationwide recruitment program to attract top talent, enhancing staffing effectiveness and promoting career opportunities within the organization.
- Coached new hires through comprehensive training on industry knowledge and operational procedures, establishing goal-setting frameworks to foster accountability and performance improvement.
- Cultivated relationships with educational institutions and managed communication processes to expand the candidate pool while maintaining confidentiality of sensitive information.
Territory Manager
GREENLEE TEXTRON
06.2016 - 04.2017
- Managed a $3.5 million territory with 80+ customer accounts for a Fortune 200 company, achieving the highest annual growth rate in North America with a 45% increase in sales.
- Analyzed industry trends and quarterly sales reports to identify and create sales opportunities for both new and established accounts.
- Utilized a consultative sales approach to build rapport with distributor accounts, tailoring marketing campaigns and solutions to meet specific customer needs and objectives.
Education
Bachelor of Science - Medical Industrial Distribution, Marketing
University of Alabama At Birmingham
Birmingham, Alabama01.2016
Nursing - Prerequisites
Wallace Community College Selma
Skills
- Sharp Attention to Detail
- Exceptional Customer Service
- Team Collaboration
- Accurate Record Maintenance
- Efficient Learner
- Medical Terminology
Certification
- Basic Life Support (CPR & AED)
References
References available upon request.
Timeline
Front Desk Associate
InShape Fitness
05.2024 - Current
Owner/Partner
SOUTHERN BEE BIZ LLC
01.2020 - Current
Program Manager / Corporate Recruitment Manager
ACME CONSTRUCTION & PF SUPPLY
05.2017 - 10.2019
Territory Manager
GREENLEE TEXTRON
06.2016 - 04.2017
- Basic Life Support (CPR & AED)
Bachelor of Science - Medical Industrial Distribution, Marketing
University of Alabama At Birmingham
Nursing - Prerequisites
Wallace Community College Selma
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