Rachel Vich
Gray Court,SC
Summary
Dependable Facilities Assistant with strong background working with multidisciplinary teams to optimize site maintenance and operational efficiency. Supports high standards of maintenance, security and customer service. Diligent and resourceful in solutions development, assisting in repairs and process improvements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Facilities Assistant
Kyocera-AVX
01.2022 - Current
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
- Assisted with logistical requirements for events and meetings.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Contributed to cost savings by implementing energy conservation measures in lighting, heating, and cooling systems.
- Streamlined work order processes, improving communication between departments for faster resolution times.
- Improved facility efficiency by conducting regular preventive maintenance on equipment and systems.
- Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
- Assisted in monitoring security systems such as CCTV cameras or access control devices ensuring a secure environment for all occupants.
- Ensured compliance with local regulations, maintaining accurate records of permits and inspections related to facilities maintenance activities.
- Conducted minor plumbing repairs like fixing leaks or unclogging drains reducing water wastage.
- Enhanced workplace safety through routine inspections and addressing potential hazards promptly.
Assistant Manager
Chilis Bar & Grill
11.2017 - Current
- Enforced company policies and procedures to strengthen operational standards across departments
- Supported sales management initiatives to optimize business development
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making
- Assisted Manager in evaluating employee performance and cultivating improvement initiatives
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Oversaw team development according to industry service standards to further customer loyalty
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Planned and prepared workflow schedules, delegating tasks for 2-member team
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Trained team to deliver outstanding customer service, boosting customer satisfaction ratings
- Planned and prepared workflow schedules, delegating tasks for 40-member team
Vet Technician
Holmes Veterinary Hospital
03.2016 - 05.2017
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization
- Collected urine by expression cystocentesis, or catheterization
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Performed physical examinations and record case history, weight, temperature and other vitals
- Checked animals for injury and illness, writing notes regarding symptoms for veterinarian's review
- Prepared and labeled medications and informed client of administration techniques
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems
- Walked over [Number] dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners
- Monitored [Number] animals per [Timeframe] during after-hours shifts
- Delivered consistent customer service to pet owners, effectively increasing repeat business [Number]%
- Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding
Sales Associate
Farmers Furniture
03.2016 - 03.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Offered product and service consultations and employed upselling techniques
- Helped average of 15 customers per day by responding to inquiries and locating products
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Negotiated and closed deals with minimal oversight
- Coached team members on security risks and loss prevention to aid in mitigating store theft
Server
Ocharleys
03.2004 - 05.2009
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Collaborated with host, bus person and cook to serve up food and beverage options
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Processed customers' payments and provided receipts
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Plated food and assessed plate presentation to maintain highest standard of food quality
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Calculated charges, issued table checks and collected payments from customers
Education
Associate of Applied Science - General Business
Ashworth College
Norcross, GA01.2026
Associate of Science - Veterinarian Assisting
Ashworth College
Norcross, GA05.2017
GED -
Laurens High School
Laurens, SC05.2003
Skills
- Sales monitoring
- Product and service knowledge
- Merchandising
- Product branding
- Project management abilities
- Training and development
- Business development understanding
- Orientating and training
- Staff development
- Strategic Planning
- Time Management
- Staff training and development
- Microsoft Office expertise
- Business Development
- Customer relations
- Retail operations management
Repairs and maintenance
Landscape maintenance
Maintenance
Janitorial
Work Order Management
Utilities
Asset Management
Special projects
Signage
Budget Administration
Pest Control
Vending machines
Teamwork and Collaboration
Customer Service
Problem-Solving
Certification
- Occupational Safety & Health Administration Certificate(OHSA 15-hour Construction Training Course Certificate)-U.S Department of Labor, OSHA Training Institute.
- CPR/AED Certification
- First Aid Certification/First Responder
- Forklift Certification
- Certified Visible Emissions Evaluator Method 9
Timeline
Facilities Assistant
Kyocera-AVX
01.2022 - Current
Assistant Manager
Chilis Bar & Grill
11.2017 - Current
Vet Technician
Holmes Veterinary Hospital
03.2016 - 05.2017
Sales Associate
Farmers Furniture
03.2016 - 03.2017
Server
Ocharleys
03.2004 - 05.2009
Associate of Science - Veterinarian Assisting
Ashworth College
GED -
Laurens High School
- Occupational Safety & Health Administration Certificate(OHSA 15-hour Construction Training Course Certificate)-U.S Department of Labor, OSHA Training Institute.
- CPR/AED Certification
- First Aid Certification/First Responder
- Forklift Certification
- Certified Visible Emissions Evaluator Method 9
Associate of Applied Science - General Business
Ashworth College
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