Rachel Villasenor
Windsor,CA
Summary
Dynamic professional with a strong background in customer service and educational support, notably at Windsor Unified School District. Proven ability to foster positive relationships and enhance student learning through effective classroom management and collaboration. CPR certified, with exceptional organizational skills and a commitment to creating memorable experiences for all.
Overview
22
22
years of professional experience
Work History
Instructional Assistant, Special Education
Windsor Unified School District
02.2022 - Current
- Support individualized education plans (IEPs) for students with diverse learning needs.
- Provide support to help students learn and grow in a positive environment.
- Guided students during classes, group lessons and classroom activities.
- Deliver curriculum in both one-on-one lessons and group learning environments.
- Assessed student assignments to check quality and completeness before submission for grading.
- Enforced rules and instructions to maintain and support school and teacher expectations.
Catering Server
Katie Powers Catering
05.2023 - Current
- Provide exceptional guest service during high-volume catering events.
- Assist in setup and breakdown of dining spaces and bar service for large gatherings.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Maintained cleanliness and organization of serving areas throughout events.
Catering Server
Spinster Sisters Restaurant
01.2017 - Current
- Provide friendly, courteous service to create memorable moments for guests
- Present food and beverages on buffet tables and drink stations in line with formality and specifications of each event
- Serve appetizers, deliver entrees and refill beverages for banquet guests
- Deliver catered food and supplies to facility for on-time set-up
- Foster enjoyable event atmosphere through friendly guest interactions
- Liza H. Stewart - Owner | (415)609-3057
Server/ Bartender
Scopa Restaurant
06.2010 - 11.2012
- Delivered exceptional customer service, and built warm relationships with guests, ensuring guest satisfaction and repeat business.
- Extensive knowledge of wine and food menu to help guide guest's dietary needs and overall experience.
- Managed dining area operations, maintaining cleanliness and organization at all times.
- Trained new servers on menu items, service protocols, and restaurant policies.
- Demonstrated strong multitasking skills without compromising service quality.
Server
Santi Restaurant
05.2008 - 06.2010
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed dining room operations, optimizing seating arrangements for smooth flow of service during peak hours.
- Trained and mentored new staff on menu knowledge, service standards, and restaurant procedures.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Joe's Bar And Grill
06.2003 - 03.2008
- Very busy sunset setting for vacationers and locals, alike
- Extensive knowledge of locally caught fish, local produce and tropical cocktails to guide guests
- Executed all restaurant duties, start to finish, having guests leave very happy
- Cultivated warm relationships with repeat guests
Education
No Degree - General Studies
Santa Barbara City College
Santa Barbara, CAHigh School Diploma - undefined
San Rafael High School
San Rafael, CASkills
- Strong Guest Relations/ Customer Service
- Accurate POS and cash handling
- Coordinating with teacher and specialist
- Classroom management and support
- CPR certified
- Assist in directing parents and staff
- Time management
- Administration support
- Managed incoming calls and inquiries
- Data Entry
- Administrative support
- Conflict resolution
- Organizational skills
- Collaboration abilities
Timeline
Catering Server
Katie Powers Catering
05.2023 - Current
Instructional Assistant, Special Education
Windsor Unified School District
02.2022 - Current
Catering Server
Spinster Sisters Restaurant
01.2017 - Current
Server/ Bartender
Scopa Restaurant
06.2010 - 11.2012
Server
Santi Restaurant
05.2008 - 06.2010
Server/Bartender
Joe's Bar And Grill
06.2003 - 03.2008
High School Diploma - undefined
San Rafael High School
No Degree - General Studies
Santa Barbara City College
Additional Information
I bring a wide range of hands-on experience from education, hospitality, catering, and small-business environments, giving me strong people skills, practical problem-solving abilities, and the capacity to read and adapt to situations quickly. I learn new systems fast, stay calm under pressure, and communicate with clarity and empathy.
My experience in classrooms, fast-paced restaurants, high-volume catering events, winery tasting rooms, retail, home health, childcare environments, and office support has strengthened my multitasking abilities, attention to detail, and customer service expertise. I take pride in being dependable, loyal, team-oriented, and consistently willing to go above and beyond to learn and excel in my role.
I’m highly motivated to learn and grow professionally, excited to take on new challenges and responsibilities, and committed to continually improve while learning from every experience I encounter.