Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Vine

Winterport,ME

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn. Poised to contribute to team success and achieve positive results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Optician

Hersey Eye Care
10.2019 - 05.2020
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Collaborated with optometrists to develop tailored vision care plans, addressing each patient's unique visual needs.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.

Adventure Guide

Living Waters Wilderness
06.2015 - 09.2024
  • Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
  • Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
  • Delivered effective safety debriefings to guests to promote safe environment.
  • Assisted with adventure education trip preparation by checking gear, preparing food, and planning routes.
  • Received consistently high ratings from clients on post-adventure feedback surveys, reflecting exceptional guiding skills and customer service abilities.
  • Coordinated logistics such as transportation arrangements, accommodation bookings, and meal planning for multi-day trips.
  • Performed emergency first aid when necessary while maintaining a calm demeanor under pressure situations involving client injury or illness incidents.
  • Adapted quickly to unforeseen circumstances or changes in weather conditions to minimize disruptions while maximizing enjoyment for clients.
  • Trained new team members on company policies, safety procedures, and best practices for leading successful outings.

Masters Swim Coach

Self-employed
01.2022 - Current
  • Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
  • Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
  • Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
  • Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.

Education

High School Diploma -

Homeschool
Winterport, ME
05.2019

Skills

  • Continuing education commitment
  • Adaptive teaching styles
  • Advanced training methods
  • Conflict resolution
  • Creative thinking
  • Detail oriented
  • Self-motivated

Certification

Optician training certification

Registered Maine Guide

CPR, AED, First-aid certified

Masters Swim Coach Level 2

Timeline

Masters Swim Coach

Self-employed
01.2022 - Current

Optician

Hersey Eye Care
10.2019 - 05.2020

Adventure Guide

Living Waters Wilderness
06.2015 - 09.2024

High School Diploma -

Homeschool

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Rachel Vine