Rachel Wagner
Hanover,PA
Summary
HR professional with solid expertise in talent acquisition, employee relations, policy development and performance management. Known for fostering collaborative team environments and driving results. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.
Overview
21
21
years of professional experience
Work History
Senior HR Generalist
PrimeSource Building Products (acquired The Wolf Organization, LLC)
12.2024 - 03.2025
- Managed the transition of Wolf to PrimeSource. Handled employee relations and managed all business units within my region.
- Laid off due to restructuring, my position was eliminated.
HR Manager
The Wolf Organization, LLC
04.2011 - 12.2024
- Manage full cycle recruiting for the company, personnel management, employment verifications, processing invoices, ordering office supplies/janitorial supplies, manage the security system for the Corporate Office, process offer paperwork, driver paperwork and new hire paperwork, process background checks, track department metrics, maintain disciplinary documentation for employees, maintain performance appraisals for employees, maintain company organizational chart, coordinate employee anniversary awards and employee functions, maintain employee handbook, maintain HR policies, maintain/publish job descriptions, complete annual reports (EEO), Conduct Management training sessions and new employee onboarding sessions, front desk back up, SAP experience, unemployment hearings, accident reporting, Wellness Committee Head, United Way Committee Head, and more.
- I helped in the Credit Department with collections, and also helped in the Accounting Department with Account Payables.
- I am the notary for the company.
Bartender
Bottom’s Up Bar & Grill
09.2019 - 01.2022
- Mixed and served drinks to patrons, along with food, while providing exceptional customer service. Led and trained a team of bartenders.
- Note: I was offered General Manager position, but could not make it work with my full time schedule.
Server/Bartender/Cook
Flatbush Golf Course
06.2017 - 07.2021
- Serving drinks from the bar, serving food to guests, and cooking/preparing the food for the guests. Required a great deal of multitasking and providing exceptional customer service.
- Part Time
Artist’s Assistant
Paint Nite
04.2016 - 07.2017
- Assisting the artist with set up, providing a fun and positive experience throughout the event, and clean up after each event.
- Part Time
Front Desk
Holiday Inn Express
06.2013 - 05.2014
- Providing customer service to all guests. Performing all administrative responsibilities. Creating and managing reservations via telephone, online or walk ins.
- Part Time
HR Assistant
York Wallcoverings
01.2011 - 03.2011
- Help with handling the daily HR tasks of the company. Conducted phone interviews, background investigations and reference checks. Handled filing of HR documents.
- Temporary Position
Supervisor
Edible Arrangements
09.2010 - 02.2011
- Handled customer phone calls and orders. Prepped and created the arrangements. Interview, hire & train new employees and attended unemployment hearings.
Server/Certified Designated Trainer (CDT)
Red Robin Restaurant
10.2008 - 12.2010
- Began as a server and became a CDT (part of management team) training and mentoring new employees. Received many recognitions for my service.
Packer
UTZ
05.2008 - 08.2008
- Fast paced environment, packing pretzels while trying to beat the speedy production of the machines.
- Seasonal
- Summer Help
Crew Leader
Bruster’s Real Ice Cream
10.2007 - 05.2008
- Began at an entry level position and was promoted in initial few weeks to crew leader (closer).
Opening and Closing Manager
08.2004 - 01.2008
- Began at an entry level position and was promoted to opening & closing manager and was given additional responsibility of ice cream maker and handled customer concerns and provided excellent customer service. I was also responsible for interviewing and training employees. Achieved employee-of-the-month recognition.
Education
Bachelor’s degree - Human Resource Management concentration
Shippensburg University
Skills
- Proficient with Microsoft Oulook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
- ADP
- SAP
- Public Notary in York County, Pennsylvania
- HR policies and procedures
- Recruitment and selection
- Building morale
- HR analytics
- Talent acquisition
- Onboarding and orientation
- Employee relations
Timeline
Senior HR Generalist
PrimeSource Building Products (acquired The Wolf Organization, LLC)
12.2024 - 03.2025
Bartender
Bottom’s Up Bar & Grill
09.2019 - 01.2022
Server/Bartender/Cook
Flatbush Golf Course
06.2017 - 07.2021
Artist’s Assistant
Paint Nite
04.2016 - 07.2017
Front Desk
Holiday Inn Express
06.2013 - 05.2014
HR Manager
The Wolf Organization, LLC
04.2011 - 12.2024
HR Assistant
York Wallcoverings
01.2011 - 03.2011
Supervisor
Edible Arrangements
09.2010 - 02.2011
Server/Certified Designated Trainer (CDT)
Red Robin Restaurant
10.2008 - 12.2010
Packer
UTZ
05.2008 - 08.2008
Crew Leader
Bruster’s Real Ice Cream
10.2007 - 05.2008
Opening and Closing Manager
08.2004 - 01.2008
Bachelor’s degree - Human Resource Management concentration
Shippensburg University
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