Rachel Wagner
Kyle,TX
Summary
Customer-focused wellness and client experience professional with 10+ years of experience in luxury service environments including medical spas, dermatology offices, and front desk operations. Skilled in customer relations, retail product sales, scheduling, wellness services, and creating welcoming client experiences in fast-paced environments. Known for strong communication, multitasking, organization, and building lasting relationships with clients.
Overview
6
6
years of professional experience
Work History
Assistant Manager/Business Owner
Mattress Warehouse
San Marcos, Texas
04.2024 - Current
- Assisted customers with product selection and delivered personalized customer service
- Supported daily store operations, scheduling, and showroom organization
- Helped maintain a welcoming retail environment and strong customer experience
- Assisted with sales, transactions, and customer follow-up communications
Golf Pro Shop Assistant
Plum Creek
Kyle, TX
12.2023 - 12.2025
- Assisted customers with tee time scheduling, check-ins, and daily golf shop operations
- Provided friendly and professional customer service to club members and guests
- Processed retail sales, merchandise transactions, and point-of-sale operations
- Maintained organization and cleanliness of the golf shop and customer areas
- Answered phone calls and assisted guests with questions regarding memberships, merchandise, and course information
Medical Receptionist
Lake Regional Imaging Center
Osage Beach, MO
11.2022 - 10.2023
- Managed front desk operations and appointment scheduling in a fast-paced medical office
- Assisted patients with check-in/check-out, insurance verification, and general office support
- Answered incoming calls and coordinated communication between patients and providers
- Maintained organized patient records while delivering professional customer service
Medical Receptionist/Licensed Esthetician
Forefront Dermatology
Osage Beach, MO
09.2020 - 10.2022
- Delivered personalized client experiences in a dermatology and wellness environment
- Assisted clients with skincare consultations, retail product recommendations, and service scheduling
- Supported front desk operations, appointment coordination, and daily office organization
- Performed esthetic services while maintaining a welcoming and professional atmosphere
- Built strong client relationships through excellent communication and customer service
Education
Licensed Esthetician
Paul Mitchell The School
Normal ILSkills
- Licensed Esthetician
- Customer Service & Client Relations
- Front Desk Operations
- Appointment Scheduling
- Retail Product Sales
- Wellness & Skincare Knowledge
- Luxury Client Experience
- Inventory Management
- Team Collaboration
- Communication Skills
- Multitasking & Organization
- Point of Sale (POS) Systems
- Administrative Support
- Product Recommendations
Timeline
Assistant Manager/Business Owner
Mattress Warehouse
04.2024 - Current
Golf Pro Shop Assistant
Plum Creek
12.2023 - 12.2025
Medical Receptionist
Lake Regional Imaging Center
11.2022 - 10.2023
Medical Receptionist/Licensed Esthetician
Forefront Dermatology
09.2020 - 10.2022
Licensed Esthetician
Paul Mitchell The School