Hi, I’m
Rachel Wallace
Rhododendron,OR
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
years of professional experience
Work History
Mount Hood Resort
Waitress/Bartender
11.2021 - 07.2022
Job overview
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Prime Time Sports Bar And Grill
Waitress
01.2019 - 01.2020
Job overview
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Old Spaghetti Factory
Waitress
12.2016 - 01.2019
Job overview
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Processed orders and sent to kitchen employees for preparation.
- Greeted new customers, discussed specials, and took drink orders.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
Coachella Valley Adult SchoolCoachella, CA
GED
07.2015
Skills
- Complex Problem-Solving
- Order Management
- Guest Flow
- Wine Service
- Team Collaboration
- Food Preparation and Safety
- High-Volume Dining
- Banquet Coordination
- Transactions and Cash Handling
- Age Verification
- Adaptable and Flexible
Timeline
Waitress/Bartender
Mount Hood Resort
11.2021 - 07.2022
Waitress
Prime Time Sports Bar And Grill
01.2019 - 01.2020
Waitress
Old Spaghetti Factory
12.2016 - 01.2019
Coachella Valley Adult School
GED