Rachel Walsh
Saline,MI
Summary
Versatile and dynamic professional with extensive experience in administrative and event management roles, notably at Zingerman's Cornman Farms. Excelled in providing top-notch customer service and streamlining operations, enhancing event execution. Skilled in Google Workspace and demonstrating empathy, successfully trained teams, and improved client satisfaction.
Overview
12
12
years of professional experience
Work History
Support Specialist
Zingerman's Cornman Farms
10.2018 - Current
- Served as day-of coordinator for events, predominately weddings.
- Corresponded with guests throughout planning process via software, email, phone and in-person meetings.
- Kept event details organized for 100+ events and swiftly communicated changes to team through various platforms.
- Performed daily, weekly and monthly office administrative support.
- Managed web presence via Wordpress, Shopify and Squarespace.
- Trained new team members on event management, and internal systems.
- Wrote and implemented new Standard Operating Procedures for office and bar staff.
- Ordered and cataloged packaging supplies for pop up events.
- Organized data for all pop up events via Google Sheets.
- Designed and wrote copy for marketing and sales materials.
- Wrote and published weekly schedules for bartending and serving staff.
Restaurant Floor Manager / Event Planner
Savco Hospitality (Pulpo Group)
06.2014 - 05.2018
- Held management positions in four different Savco Hospitality locations (Aventura, Sava’s Tavolina & babo: A Market by Sava)
- Oversaw restaurant operations and ensured smooth & successful shifts
- Curated weekly schedules for front of house staff of 20-30 staff members
- Responded to and resolved guest complaints via phone, e-mail and crowed source review websites (Yelp, Google Reviews, Trip Advisor, etc.)
- Oversaw & trained new staff (how many, how often)
- Arranged details & served as the point of contact for clients at both onsite and offsite catering events
- Pack, deliver, staff and process payments for events
- Follow up with clients post event to ensure that each client's experience was satisfactory and retrieve feedback.
- Assisted Catering Director and General Managers with tasks as assigned
TEEN CENTER ASSISTANT / NATURE SPECIALIST
YMCA
01.2013 - 08.2013
- Safely transported teens from various local schools to after school center.
- Ran daily afterschool activities ranging from group athletics to individual art projects.
- Planned and executed daily nature themed programs for groups of twenty children ages five to sixteen.
- Oversaw successful transition of campers as they moved from various activities.
- Monitored daily lunch program and ensured students were safe and nourished.
Education
Bachelor of Arts - Psychology
Kenyon College
Gambier05-2012
Skills
- Google Workspace
- Microsoft Suite
- Customer service
- Shopify/Squarespace/Wordpress
- Empathy and patience
Timeline
Support Specialist
Zingerman's Cornman Farms
10.2018 - Current
Restaurant Floor Manager / Event Planner
Savco Hospitality (Pulpo Group)
06.2014 - 05.2018
TEEN CENTER ASSISTANT / NATURE SPECIALIST
YMCA
01.2013 - 08.2013
Bachelor of Arts - Psychology
Kenyon College
Similar Profiles
Chris ("Owen") BaggsChris ("Owen") Baggs
Creative Director/A&R at Cornman MusicCreative Director/A&R at Cornman Music
Adell SpiegelbergAdell Spiegelberg
Production Line Supervisor at Zingerman's Mail OrderProduction Line Supervisor at Zingerman's Mail Order
Ben Gur-ArieBen Gur-Arie
Food Runner at Zingerman's DelicatessenFood Runner at Zingerman's Delicatessen