Rachel Walston
Brooklyn Park,MN
Summary
Dedicated caregiver with extensive experience at Dungravin, skilled in compassionate client care and medication coordination. Proven ability to enhance clients' quality of life through effective communication and personalized support. Strong documentation skills and a commitment to care plan adherence, ensuring optimal health outcomes and client satisfaction.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Overview
19
19
years of professional experience
Work History
Caregiver
Dungravin
07.2022 - 09.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained entire family's schedule and organized events.
Assistant Manager
Family Dollar
07.2022 - 08.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Cashier
Once Upon A Child Franchise
03.2019 - 03.2020
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
Cleaning Assistant
Holiday Gas Station
08.2017 - 03.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Met established regulatory and organizational guidelines mandating cleanliness.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Store Manager
Little Caesars Pizza
10.2008 - 07.2017
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Money Center Cashier
Walmart
03.2013 - 07.2016
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked well in a team setting, providing support and guidance.
- Worked with floor team and managers to meet wide range of customer needs.
- Self-motivated, with a strong sense of personal responsibility.
Stocking Associate
Marshalls
02.2006 - 11.2008
- Greeted customers and directed to requested products.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Updated merchandise pricing to match new values and special promotional rates.
Education
GED -
High School For Recording Arts
Saint Paul, MN05-2005
Skills
- Compassionate client care
- Medication coordination
- Documentation
- Respectful and compassionate
- Medication and appointment reminders
- Care plan adherence
- Complex Problem-solving
- Coaching and mentoring
- Change management
- Hourly shift management
- Training and mentoring
- Employee training
- Employee terminations
- Verbal and written communication
- Multitasking and organization
- Phone etiquette
- Drawer management
- Customer service
- Group leadership
- CPR training
Timeline
Caregiver
Dungravin
07.2022 - 09.2024
Assistant Manager
Family Dollar
07.2022 - 08.2023
Cashier
Once Upon A Child Franchise
03.2019 - 03.2020
Cleaning Assistant
Holiday Gas Station
08.2017 - 03.2019
Money Center Cashier
Walmart
03.2013 - 07.2016
Store Manager
Little Caesars Pizza
10.2008 - 07.2017
Stocking Associate
Marshalls
02.2006 - 11.2008
GED -
High School For Recording Arts
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