Rachel Walters
Chicago,IL
Summary
Fraud Analytics Specialist with 5+ years of experience in e-commerce, fin-tech, and client service industries. Strong problem-solving skills with a flexible mindset and a desire to work in a healthy thriving organization. Trained in Berbix, Looker, Salesforce, Kount,Zendesk,Recurly,Sift,Checkr, and Lexisnexis
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Technician
PAC Leaders LLC
2022.12 - 2023.11
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Fielded calls for CEO and VP of Operations, ensuring messages were received in a timely manner
Trust & Safety Specialist
SitterCity
2022.01 - 2023.01
- Processed 80+ background checks per day
- Advise Customer Success on weekly incident reporting
- Communicate directly with law enforcement regarding incidents/escalations
Fraud Analytics Specialist
Fetch Rewards
2020.06 - 2021.04
- Review and analyze databases to maintain efficient and effective fraud models
- Identify activity and patterns indicative of fraudulent behavior from user profiles
- Utilize fraud prevention tools daily to assist with internal investigations
E-commerce Loss Prevention Specialist
Raise Inc.
2020.01 - 2020.05
- Oversee policies, programs and other company-wide efforts designed to prevent, detect, and resolve fraudulent activity by customers
- Utilize fraud prevention tools to assist with internal investigations
- Undertake special projects relating to various risk management issues as assigned
Customer Support
Venmo
2017.08 - 2019.04
- Filter communication channels to assist with customer inquiries i.e emails, phone calls, and live chats;
- Assist customers with product knowledge
- Review closed accounts based on status and discuss account recovery options
Fraud Analyst
Vividseats LTD
2015.02 - 2017.04
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Verify required documents and assist customer service with questions or issues regarding potentially fraudulent orders
Education
Bachelor of Fine Arts - Technical Theater
Columbia College Chicago
Chicago, ILSkills
- Customer Service
- Data entry proficiency
- Telephone reception
- Document Management
- Payroll
- Fraud prevention
- Fraud Detection
- Trend Analysis
Certification
Illinois Tollway Construction Works: Certificate of completion
Timeline
Administrative Technician
PAC Leaders LLC
2022.12 - 2023.11
Trust & Safety Specialist
SitterCity
2022.01 - 2023.01
Fraud Analytics Specialist
Fetch Rewards
2020.06 - 2021.04
E-commerce Loss Prevention Specialist
Raise Inc.
2020.01 - 2020.05
Customer Support
Venmo
2017.08 - 2019.04
Fraud Analyst
Vividseats LTD
2015.02 - 2017.04
Bachelor of Fine Arts - Technical Theater
Columbia College Chicago
Illinois Tollway Construction Works: Certificate of completion
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