Summary
Overview
Work History
Education
Skills
Certification
References
Education and Training
Timeline
Generic

Rachel Ward

Silverdale,WA

Summary

Dynamic retail professional with a proven track record in barista operations and managerial leadership across diverse beverage offerings and retail settings. Skilled in crafting high-quality beverages, managing inventory, and delivering exceptional customer service in fast-paced environments. Experienced in leading teams to operational excellence through effective training, supervision, and motivation. Proficient in point-of-sale systems and inventory management software. Known for fostering a positive and collaborative work environment while driving sales and customer satisfaction. Seeking to leverage barista expertise and managerial skills to contribute to the success of a dynamic retail establishment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Bee Hill Bakery
Silverdale, Washington
06.2025 - Current
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Implemented process improvements to enhance workflow and reduce waste.
  • Assisted in menu development by researching trends and customer preferences.
  • Monitored compliance with health regulations and maintained cleanliness standards.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Front of House Supervisor

Handmade Chef Meal Prep Co.
San Diego, California
04.2024 - 05.2025
  • Coordinated meal preparation schedules with culinary team.
  • Managed customer inquiries and addressed service issues promptly.
  • Ensured compliance with health regulations and quality standards.
  • Organized inventory and maintained supply levels for meal prep needs.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Resolved customer complaints in a professional manner.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Ensured compliance with health and safety regulations in the workplace.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Enforced safety regulations and maintained cleanliness throughout the restaurant.
  • Performed regular inventories of food items stored in refrigerators or freezers keeping track of expiration dates.
  • Monitored and reviewed daily operations, such as seating arrangements, sanitation standards, and inventory levels.
  • Implemented cost saving measures to reduce operating expenses while maintaining quality standards.
  • Communicated customer feedback regarding menu items or services provided to management team.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
  • Utilized POS systems to streamline transactions and generate reports.

Operations Specialist

Positive Energy
Biloxi, MS
09.2023 - 03.2024
  • Spearheaded the development of the menu and recipes for a newly established mobile beverage trailer, encompassing a diverse range of offerings including coffee, milkshakes, smoothies, teas, lemonades, and energy drinks.
  • Identified and selected initial product offerings and determined optimal supply requirements to ensure smooth operations and customer satisfaction.
  • Implemented a robust point-of-sale system to enhance transaction processing and customer service efficiency.
  • Demonstrated proficiency as a barista, delivering high-quality beverages and fostering a positive customer experience.
  • Conducted vendor research and established partnerships to secure high-quality supplies, negotiating favorable terms to optimize cost-effectiveness.
  • Managed inventory levels, performed regular stock counts, and developed efficient inventory management protocols to minimize waste and ensure adequate stock availability.

Manager

Coffee Fusion
Biloxi, MS
03.2021 - 07.2023
  • Oversaw all aspects of daily operations, including staffing, training, and customer service, for a high-volume coffee shop.
  • Conducted interviews, hired and trained new employees, and managed up to twelve staff members simultaneously, fostering a positive work environment and ensuring efficient team performance.
  • Cultivated and maintained strong relationships with vendors, researching new suppliers to ensure high-quality products at competitive prices and promptly resolving any issues or concerns.
  • Managed and regularly updated the point-of-sale system, implementing system improvements to enhance efficiency and accuracy in transactions.
  • Expanded menu offerings and improved product recipes to optimize cost-effectiveness and maintain high standards of quality, resulting in increased customer satisfaction.
  • Developed seasonal specials and promotional advertisements to drive sales and attract new customers, leveraging social media platforms to enhance brand visibility and engagement.
  • Led barista training initiatives, ensuring consistency in beverage preparation techniques and customer service standards.
  • Conducted regular inventory assessments and implemented inventory management strategies to minimize waste and optimize stock levels, contributing to cost savings and operational efficiency.
  • Established and nurtured a loyal customer base through exceptional service and personalized interactions, resulting in increased customer retention and positive word-of-mouth referrals.
  • Achieved significant sales growth during tenure, implementing strategic initiatives and promotional campaigns to drive revenue and enhance profitability.

Barista

Coffee Fusion
Biloxi, MS
01.2021 - 03.2021
  • Prepared and served a variety of coffee beverages, adhering to quality standards and ensuring customer satisfaction.
  • Maintained cleanliness and organization of the coffee shop workspace, including equipment and serving areas.
  • Provided attentive and personalized customer service, addressing customer inquiries and special requests.
  • Operated espresso machines, grinders, and other coffee-making equipment proficiently.
  • Maintained knowledge of menu items, including seasonal specials, and effectively communicated offerings to customers.
  • Collaborated with team members to ensure smooth operations and efficient workflow during peak hours.
  • Processed various forms of payment, including cash, credit cards, and other electronic transactions, using the point-of-sale system accurately and efficiently
  • Upheld company policies and procedures regarding food safety, hygiene, and cleanliness.
  • As a Barista at Coffee Fusion, efficiently handled 100+ orders daily, ensuring top customer satisfaction.

Education

High School Diploma -

South Kitsap High School
Port Orchard
07-2005

Skills

  • Experience in leadership
  • Scheduling Coordination
  • Supply Ordering
  • Attention to Detail
  • Staff Management
  • Barista Skills
  • Customer Service
  • Product Promotion
  • Menu development
  • Inventory management
  • Process improvement
  • Point of sale systems
  • Conflict resolution
  • Team building
  • Effective communication
  • Problem solving
  • Operational efficiency
  • Budget control
  • Decision-making
  • Project management
  • Operations management

Certification

  • ServSave Manager Certification
  • Food Handlers Card
  • Mast Permit

References

References available upon request.

Education and Training

other

Timeline

Manager

Bee Hill Bakery
06.2025 - Current

Front of House Supervisor

Handmade Chef Meal Prep Co.
04.2024 - 05.2025

Operations Specialist

Positive Energy
09.2023 - 03.2024

Manager

Coffee Fusion
03.2021 - 07.2023

Barista

Coffee Fusion
01.2021 - 03.2021

High School Diploma -

South Kitsap High School

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