Rachel Warriner
Sacramento,CA
Summary
I am an energetic individual and I remain poised and composed in all types of stressful situations. I am very dedicated to my clients and customers. I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I'm also proficient in customer service best practices and related options. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I'm motivated to maintain customer satisfaction and contribute to company success. I specialize in quality and process optimization. I'm articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Hospice Aide
Family Business
01.2022 - Current
- Comforted family members, offered attentive listening and high level of emotional support.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Service Associate
Papa Murphy's
06.2020 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
C.K McClatchy High School
Sacramento, CA06.2020
Skills
- Hospice and Palliative Care
- Medication Administration
- Supporting Daily Living Needs
- Reading Comprehension
- Ensuring Patients Comfort
- Verbal and Written Communication
- Personal Care assistance
- Patient Bathing and Grooming
Timeline
Hospice Aide
Family Business
01.2022 - Current
Customer Service Associate
Papa Murphy's
06.2020 - 06.2021
High School Diploma -
C.K McClatchy High School
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