Rachel Watford
Tallahassee
Summary
Dynamic professional with proven expertise in customer service and complaint resolution. Skilled in staff supervision and training, committed to enhancing operational efficiency in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Shift Leader
Summers Smokehouse
Tallahassee
07.2023 - Current
- Supervised daily operations and staff performance in a fast-paced smokehouse environment.
- Trained new team members on food safety and customer service standards.
- Coordinated shift schedules to ensure proper staffing levels during peak hours.
- Managed inventory levels and assisted with ordering supplies as needed.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Conducted regular team meetings to communicate goals and improve workflow.
- Assisted in implementing new processes to enhance operational efficiency and quality.
- Resolved customer complaints promptly and professionally.
Guest Services
Donald Tucker Civic Center
Tallahassee
04.2020 - Current
- Managed inquiries and resolved issues promptly and professionally.
- Resolved complaints in a professional manner.
- Handled customer complaints professionally and efficiently.
- Provided assistance to guests
- work effectively in fast paced environment
Secretary
Stein Sliger Law Firm
Quincy
02.2014 - 06.2016
- Managed schedules for attorneys and coordinated client appointments efficiently.
- Drafted legal documents and correspondence under attorney supervision.
- Organized and maintained case files, ensuring easy access to information.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Assisted in the preparation of legal materials for court hearings.
- Maintained office supplies inventory and ordered materials as needed.
- Facilitated communication between clients and attorneys regarding case updates.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
OPS Senior Clerk
Department of Children and Family Services
Tallahassee
04.2002 - 03.2006
- Maintained accurate records in case management systems daily.
- Coordinated communication between families and service providers effectively.
- Assisted in training new staff on departmental procedures and policies.
- Reviewed documentation for compliance with state regulations regularly.
- Resolved client inquiries and issues with professionalism and empathy.
- Developed strategies for improving overall efficiency in the workplace through process automation initiatives.
- Completed daily clerical tasks to support smooth operations.
- Performed data entry into internal database systems ensuring accuracy of information entered.
- Verified details, filed documentation and produced travel and expense reports.
- Ensured compliance with established policies, procedures and regulations.
- Adhered to strict confidentiality guidelines regarding sensitive information.
- Resolved customer complaints or escalated issues when appropriate to ensure customer satisfaction was met.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Communicated with customers and employees to answer questions or explain information.
Education
Certificate - Culinary Arts
Lively Vocation School
Tallahassee, FL05-2005
GED -
Adult And Community Education
Tallahassee, FL01-2002
Skills
- Staff supervision
- Food safety
- Inventory management
- Customer service
- Shift scheduling
- Complaint resolution
- Communication skills
- Problem solving
- Organizational skills
- Data entry accuracy
- Multi-tasking
- Positive attitude
- Customer service focus
Timeline
Shift Leader
Summers Smokehouse
07.2023 - Current
Guest Services
Donald Tucker Civic Center
04.2020 - Current
Secretary
Stein Sliger Law Firm
02.2014 - 06.2016
OPS Senior Clerk
Department of Children and Family Services
04.2002 - 03.2006
Certificate - Culinary Arts
Lively Vocation School
GED -
Adult And Community Education