RACHEL WATSON
Nashville,TN
Summary
To obtain an office management position within a prominent healthcare organization that will allow me to utilize my professional skills and knowledge obtained in previous work places to ensure concurrent growth of the establishment.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Brookdale Senior Living Solutions
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled incoming and outgoing mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
Contract Specialist
Prime Health Services
07.2021 - 06.2022
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed contract plans and project specifics for thorough understanding.
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
- Implemented all critical information into agency's database and maintained confidentiality to keep information secure.
- Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
Care Team Coordinator
Urology Associates Inc
04.2019 - 06.2021
- Handle day to day operations for patients post operative care from surrounding hospitals
- Pre-authorize all chemo therapy and palliative care for cancer patients
- Keep a minute by minute update on the clinic schedules from the call center to the main office
- Coordinate surgeries with hospitals in Davidson County for all Urology Services
- Travel to affiliated hospitals to administer Urology care in rural counties of Middle Tennessee
- Triage all patient phone calls in regards to medication refills and imaging to appropriate recipient
- Collect and post payments for any medication, radiology, and surgeries
Wound Care Unit Coordinator
NORTHCREST
02.2018 - 04.2019
- Responsible for the accuracy of the administrative process of the clinic
- Assurance in the maintenance of patient demographics & insurance records
- Performs duties associated with verifying insurance plans, obtaining referral/pre-authorizations for patients and procedures
- Demonstrates skill in planning, organizing, and implementing work assignments
- Attends clinical staff & panel meetings
- Acts as liaison between medical staff, clinical manager, other departments, patients, and director
- Responsible for supervision, performance evaluations, counseling, work performance and productivity of
Administrative Show Assistant
TECHNOLOGY
PARTNERS
11.2016 - 02.2018
- Works in a team environment with an Account Executive and various departments within the company while overseeing the entire production process from initial proposal, handling various revisions, to closing out a show and final invoicing.
Medical Records Specialist
CLARKSVILLE PAIN
11.2015 - 09.2016
- Responsible for retrieving referrals from outside providers to get patients scheduled with pain management in a timely manner
- Verifies insurances, prior medical records/radiology, prior drug screens, and any other background information prior to a patients initial visit
- Coordinates appointments with patients and outside clinics for pain management
- Prepares medical records, invoices, and further documentation for requesting providers
Triage Coordinator
CLARKSVILLE, OPHTHALMOLOGY
09.2014 - 11.2015
- Responsible for receiving any and all calls/concerns pertaining to surgery drops, glaucoma drops, and providing information on how to use/dispense drops directed by the provider
- Retrieves prior authorizations for any prescriptions that were not on patients formularies in order to be covered by insurance
- Refills prescriptions for patients via E-scribe and/or telephone through Express Scripts and various other home delivery systems or local pharmacies
Office Manager
VHC FAMILY MENTAL
08.2013 - 05.2014
- Responsible for opening and closing the office daily for operation during business hours
- Obtains pre-authorizations and retro-authorizations on each patient using the specific diagnosis code recorded into the EMR system
- Managed the patients co-payments, co-insurances, and mailed out billing statements on a monthly basis
Education
Bachelor of Science - Health and Human Performance, Healthcare Management
AUSTIN PEAY STATE
UNIVERSITY
Skills
- Records Management Databases
- Travel Arrangement Coordination
- Inquiry Response
- Video Conferencing Software
- Bookkeeping and Basic Accounting
- Administrative Oversight
- Meeting Agenda Preparation
- Document Filing and Retrieval
- Call Routing
- Developing Agendas
- Event Calendar Management
- Travel Administration
Timeline
Executive Assistant
Brookdale Senior Living Solutions
07.2022 - Current
Contract Specialist
Prime Health Services
07.2021 - 06.2022
Care Team Coordinator
Urology Associates Inc
04.2019 - 06.2021
Wound Care Unit Coordinator
NORTHCREST
02.2018 - 04.2019
Administrative Show Assistant
TECHNOLOGY
PARTNERS
11.2016 - 02.2018
Medical Records Specialist
CLARKSVILLE PAIN
11.2015 - 09.2016
Triage Coordinator
CLARKSVILLE, OPHTHALMOLOGY
09.2014 - 11.2015
Office Manager
VHC FAMILY MENTAL
08.2013 - 05.2014
Bachelor of Science - Health and Human Performance, Healthcare Management
AUSTIN PEAY STATE
UNIVERSITY
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