Rachel Wealand
Lititz,Pennsylvania
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Alongside maintaining a safe and well mannered environment for each patient. Offering excellent organizational and multitasking capabilities, ready to learn different tasks each work day may bring. Focuses on maintaining cleanliness and adhering to food safety regulations. Ready to use and develop communication and teamwork skills as a Flight Attendant.
Overview
4
4
years of professional experience
Work History
Food Services Assistant
Wellspan Ephrata Community Hospital
09.2024 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer/patient satisfaction by providing friendly and efficient service during meal times.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patients.
- Maintained a respectful demeanor for patients in a hectic environment.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Supported restaurant closing, restocking items and reporting shortages.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
Food Service Worker
Morrison Living- Luther Acres Retirement Home
11.2021 - 04.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Delivered meal carts to the proper units during meal times.
- Assisted patients in opening food items as well as setting up their trays to eat,
- Brewed coffee and poured the appropriate drink for each patient.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Improved dining experience by maintaining clean and organized eating area.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Nursing
Saint Joseph's University- Lancaster Campus
Lancaster, PAHigh School Diploma -
Warwick High School
Lititz, PA06-2024
Skills
- Patient safety and security
- Hygiene standards
- Hospitality skills
- CPR certified
- Exceptional customer service
- Patient satisfaction
- Problem solving
- Handling complaints
- Effective and clear communication
- Respectful attitude
- Interpersonal skills
- Team collaboration
- Leadership skills
- Adaptability to environment
- Flexibility to schedule changes
- Quick learner
- Friendly demeanor
- Professionalism: Punctual, Reliable, Dependable
Accomplishments
- Helped out with Unified Track in High School
- Played on field hockey team throughout middle school and high school.
- Showcased leadership skills through training multiple employees at each job.
- Volunteered to direct people where to sit for a musical.
- Read to children at a school in Turks and Caicos.
Timeline
Food Services Assistant
Wellspan Ephrata Community Hospital
09.2024 - Current
Food Service Worker
Morrison Living- Luther Acres Retirement Home
11.2021 - 04.2025
No Degree - Nursing
Saint Joseph's University- Lancaster Campus
High School Diploma -
Warwick High School
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