RACHEL WEBER
Operations Manager
Longmont,CO
Summary
Knowledgeable Operations Leader with proven track record in driving operational excellence and leading transformative initiatives. Successfully managed cross-functional teams and streamlined processes to enhance productivity and efficiency. Demonstrated ability to implement strategic plans and foster collaborative environments to achieve organizational goals.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Program Manager
Regenerative Arts Sanctuary of Creation
10.2023 - Current
- Developed and maintained logistics workflows, procedures and reports.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Implemented risk management strategies to mitigate potential barriers to project success.
Chief Operating Officer
Inner Visions, LLC
04.2022 - Current
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Provided holistic health services to 55 clients struggling with anxiety, depression, PTSD, ADHD, and ADD with a 100% success rate.
Retreat Center Director of Operations
Lost Creek Retreats
07.2024 - 01.2025
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Optimized budget allocations for large-scale events, cutting operational costs by 15% while maintaining service quality.
Project Manager
Ohio Shared Information Systems
06.2020 - 04.2022
- Developed project management roadmap to define project objectives, timelines and milestones.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Implemented EHR integrations, upgrades, and patches across 7 healthcare facilities, reducing data errors by 40%.
Operations Manager (FQHC)
Summit Community Care Clinic
09.2018 - 05.2020
- Increased profit by streamlining operations.
- Ensured compliance with all applicable regulations regarding nonprofit operations, reporting requirements, and funding guidelines.
- Implemented quality control systems to boost overall service consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in developing business continuity plans, securing critical operations during unforeseen events or disasters.
- Introduced Six Sigma Principles, increasing organizational wide efficiency by 35% and accelerating project timelines.
Program Manger
Brookdale Senior Living | Gamble Guest Care
12.2013 - 09.2018
- Maintained high satisfaction ratings from families through consistent communication, empathy, and understanding of their loved ones'' needs.
- Led interdisciplinary team of caregivers in providing exceptional care for memory-impaired individuals.
- Cultivated partnerships with external providers expanding available resources for our Memory Care Program clients.
- Promoted a culture of continuous improvement through ongoing assessments, feedback, and adjustments to program offerings.
- Educated over 15 Memory Care Program Managers throughout the state of Colorado, 300+ Caregivers, and 157 family members on person centered care concepts reducing adverse events statewide by 15%.
Education
Master of Science - Healthcare Administration
Grand Canyon University
Phoenix07.2018
Bachelor of Science - Community Health
Louisiana State University Shreveport
Shreveport05.2013
Skills
Strategic planning
Operations oversight
Executive leadership
Organizational development
Business analysis
Risk management
Regulatory compliance
Budget administration
Human resources management
Stakeholder engagement & negotiation
Process improvement
Grant lifecycle management
Certification
Certified Associate in Project Management (CAPM) – PMI (10/2021)
Accomplishments
- Expanded School Based Health Care Program by 25% increasing rural access to medical, dental, & behavioral health services in 3 cities.
- Broadened the scope of Community Healthcare Worker and Care Management Roles, increasing patient satisfaction by 15% and decreasing adverse events by 27%.
- Engaged in intergovernmental collaboration with law enforcement to build SMART (System-wide Mental Assessment Response Team) pairing law enforcement with mental health clinicians successfully diverted 87% of clients from the emergency room without use of force or arrests.
- Facilitated first ever Feria De Salud (Spanish Speaking Health Fair) in Summit County providing preventative healthcare to thousands of uninsured residents.
- Launched one of the first COVID Testing centers in the state of Colorado partnering with CDPHE.
- Led a $10M+ telehealth expansion, increasing virtual consultations by 60% and improving access to care.
- Developed a Medical Assistant training program, cutting onboarding time by 30% and boosting competency by 45%.
Timeline
Retreat Center Director of Operations
Lost Creek Retreats
07.2024 - 01.2025
Program Manager
Regenerative Arts Sanctuary of Creation
10.2023 - Current
Chief Operating Officer
Inner Visions, LLC
04.2022 - Current
Project Manager
Ohio Shared Information Systems
06.2020 - 04.2022
Operations Manager (FQHC)
Summit Community Care Clinic
09.2018 - 05.2020
Program Manger
Brookdale Senior Living | Gamble Guest Care
12.2013 - 09.2018
Master of Science - Healthcare Administration
Grand Canyon University
Bachelor of Science - Community Health
Louisiana State University Shreveport
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