Rachel Weedman
Bellingham,WA
Summary
Seasoned hospitality industry professional with 15 years of experience in the food and beverage industry. Proven track record in managing high-volume tables, upselling high-end products, and providing exceptional customer service. Expertise in food safety, dietary restrictions, and extensive knowledge of beer, wine, and spirits.
Overview
17
17
years of professional experience
Work History
Server/Bartender
La Fiamma wood fire pizza
06.2022 - 07.2023
- Provided high-quality customer service in a demanding environment, effectively managing up to 15 tables simultaneously, even with large parties of up to 25 guests
- Collaborated with kitchen staff to accommodate customers with specific dietary needs, ensuring their satisfaction with safe and palatable food options
- Accurately prepared custom and house cocktail recipes, leveraging comprehensive knowledge of a wide range of beverages to guide customers with informed recommendations, while minimizing waste and avoiding overserving.
Retail and Food Services Supervisor
Aramark, WWU
09.2021 - 06.2022
- Established and enforced rigorous service, sanitation, and safety guidelines, resulting in consistently high compliance with health and industry standards
- Conducted regular performance evaluations and disciplinary procedures, contributing to the maintenance of high-quality standards and service
- Managed inventory and supply chain operations, including daily sales recording, product inventory, and order placement, ensuring optimal stock levels and waste control.
- Managed and trained 8-12 student employees per quarter.
Server/Trainer
59er Diner
05.2019 - 06.2020
- Supervised closing operations, ensuring the efficient cleaning and restocking of the establishment while reconciling the cash drawer and completing nightly reports
- Oversaw the service of multiple sections, accommodating up to 30 guests simultaneously, demonstrating exceptional multitasking and customer service skills
- Boosted revenue through the successful upselling of premium products, contributing to a noticeable increase in overall sales.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Created and implemented a new barista training program which increased revenue.
General Manager
Stones Gastropub
02.2018 - 04.2019
- Successfully trained and guided a team of over 12 staff members, focusing on customer service, product knowledge, and adherence to health & safety regulations, contributing to a consistent achievement of monthly sales targets by 10%-30%
- Implemented strategic inventory management practices, reducing food costs by 8%, and increased bar revenue by a quarterly average of 33% via upselling techniques, continuous training, and introducing new drink menus
- Managed multiple vendor relationships, budgeting, employee evaluations, and scheduling, utilizing tools such as Market Man, Toast, and Smart Systems Pro for efficient operations management.
Assistant Manager/Barista
Mela Coffee Roasting Co.
03.2016 - 02.2018
- Managed comprehensive ordering processes with multiple vendors, ensuring a seamless supply chain for business operations
- Developed and executed procedural and training manuals, incorporating daily and deep cleaning checklists, which led to optimized employee efficiency and maintained high standards of cleanliness
- Conducted cost analysis and inventory procedures, resulting in optimal vendor selection, 15% cost reduction, 20% spoilage reduction, and an enhancement in profit margins.
- In charge of inventory, purchasing, and cost control for entire cafe and restaurant.
Assistant Manager
Heidi's Bun & Kaffee Haus
11.2014 - 02.2016
- Managed recruitment process, including interviewing and hiring, followed by comprehensive training of new employees in food, coffee, and alcohol preparation
- Conceptualized and implemented an original cocktail menu, and personally prepared a variety of espresso beverages, food items, and cocktails.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Supervisor/Barista
Weeds Cafe
08.2011 - 07.2014
- Effectively managed and trained staff, ensuring adherence to store policies and optimal staffing schedules while fostering a high standard of service
- Conceived and implemented new coffee beverage recipes, which included training staff on the correct preparation and developing strategic menu pricing to enhance profitability.
- Maintained the highest standards through regular training on coffee knowledge and preparation techniques.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Sales Associate
Bergdorf and Baroness Cellars
08.2011 - 08.2012
- Surpassed monthly sales targets by at least 25% through the generation of new leads, leveraging in-depth knowledge of wine profiles and persuasive selling tactics to educate customers on promotional offerings
- Contributed to the full cycle of wine production, participating in tasks from grape picking and crushing to the final stages of bottling and labeling.
- Top sales leader for 10 out of 12 months for wine and wine club sales.
Server/Lead Barista
Wild Wheat Bakery Café & Restaurant
03.2009 - 08.2011
- Managed a diverse range of customer service tasks, including handling phone inquiries, facilitating special orders, and ensuring seamless check-out experiences for both restaurant and bakery clientele
- Played a key role in production efforts, contributing to cake preparation and updating wholesale orders daily, alongside effectively training and onboarding new team members in both coffee and serving.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server Assistant/Host/Server/Bartender
Red robin
09.2006 - 01.2009
- Progressed from Server Assistant to Bartender at Red Robin, demonstrating competency in diverse roles including food service, order management, and customer relations
- Skillfully handled POS systems, order placement, and bill management to ensure efficient operations
- As a Bartender, effectively monitored guest behavior, maintained appropriate records, and utilized upselling techniques to increase ticket sales
- Fostered positive customer relationships through effective communication with both Front of House and Back of House teams, ensuring seamless guest experiences.
Timeline
Server/Bartender
La Fiamma wood fire pizza
06.2022 - 07.2023
Retail and Food Services Supervisor
Aramark, WWU
09.2021 - 06.2022
Server/Trainer
59er Diner
05.2019 - 06.2020
General Manager
Stones Gastropub
02.2018 - 04.2019
Assistant Manager/Barista
Mela Coffee Roasting Co.
03.2016 - 02.2018
Assistant Manager
Heidi's Bun & Kaffee Haus
11.2014 - 02.2016
Shift Supervisor/Barista
Weeds Cafe
08.2011 - 07.2014
Sales Associate
Bergdorf and Baroness Cellars
08.2011 - 08.2012
Server/Lead Barista
Wild Wheat Bakery Café & Restaurant
03.2009 - 08.2011
Server Assistant/Host/Server/Bartender
Red robin
09.2006 - 01.2009
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