Rachel Weinand
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Child Care Provider
Care.com
01.2016 - 01.2021
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and guided age-appropriate tasks like reading, crafts.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Beauty Advisor
Walgreens
02.2015 - 05.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Customer Service Representative
Blockbuster Video
05.2012 - 05.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hostess
Denny's Restaurant
08.2010 - 04.2012
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
Kentucky Fried Chicken
01.2009 - 03.2010
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
GED -
Odyssey Charter High School
Las Vegas, NV05.2013
Skills
- Critical Thinking
- Product Promotion
- Payment Processing
- Customer Service
- Customer Engagement
- Flexibility and Adaptability
- Retail Experience
- Work Prioritization
- Sales and Upselling
- Sales Transactions
- Merchandise Restocking
- Display Arrangements
- Problem Resolution
Timeline
Child Care Provider
Care.com
01.2016 - 01.2021
Beauty Advisor
Walgreens
02.2015 - 05.2017
Customer Service Representative
Blockbuster Video
05.2012 - 05.2014
Hostess
Denny's Restaurant
08.2010 - 04.2012
Customer Service Representative
Kentucky Fried Chicken
01.2009 - 03.2010
GED -
Odyssey Charter High School
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