Rachel Weir

*Collaborate and communicate with medical doctors, psychologists, social workers, nursing staff and other clinicians to ensure positive medical care is given to the veterans.

*Ability to communicate effectively in person, electronically, by telephone, and in writing to team and to veterans. Resolve any patient concerns and answer questions as needed.

*Independently set priorities, organize work demand to meet deadlines while using established processes, regulations and polices.

*Advanced knowledge of scheduling appointments, processes, patient flow, referrals, overbooking, provider and clinic availability .

*Knowledge of opening and closing of clinics when deemed necessary.

*Follow the Core Values of the Charles George VA Hospital.

*Followed an in-depth spreadsheet for each clinic/practice for scheduling.

*Maintained and scheduled for 27 outpatient practices within a call center.

*Trained new employees on guidelines, protocols and scheduling.

*100 plus calls received daily - medication refills, scheduling new patient, follow up appointments.

*Referrals worked daily.

*Daily communication between clinical staff for scheduling purposes and for any emergency situations.

*Greet patients upon entering the clinic.

*Verify demographics, insurance coverage, collect co-payments.

*Scheduled new and routine follow up appointments.

*Gathered information and worked incoming referrals.

*Scheduled appointments for multiple physicians, two nurse practitioners, mammograms and dexa scans.

*Maintained clinic grids for accuracy and corrections made when deemed necessary.

*Received new patient referrals and followed appropriate guidelines to schedule.

*Managed patients health records -gathering and filing patient information, responded to medical record requests .

*Trained new employees of office work flow, policies and procedures.

*Answered multi phone for large volume incoming telephone calls.