RACHEL WELLS
Bonner Springs,Kansas
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
Work History
Co-Owner
OCL
01.2021 - Current
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Managed day-to-day business operations.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Owner
Rachel Wells Designs
01.2018 - Current
- Monitor inventory and ensure adequate supply levels
- Arrange client meetings to ensure expectations were communicated and carried out in a timely manner
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Charitable, Scholarship and General Treasurer
Okinawa Enlisted Spouses Club
01.2023 - 09.2024
- Created and distributed reports on internal and external finances, audits, and budgets.
- Planned and managed $150,000-$200,000 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Prepared and presented financial reports to inform senior management and board of directors.
- Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
- Drafted treasury reports to support management decision-making needs.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Collaborated with cross-functional teams to support strategic projects, contributing to overall organizational success.
Certified Nurses Technician
Wester Missouri Medical Center
01.2016 - 01.2018
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient's needs.
- Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
- Support patients with various needs, including personal care, assisting with tasks like locating phone numbers, and answering questions
- Listen to patients needs and concerns
- Use problem-solving skills to help patients fulfill needs
- Use empathy with family members and patients
- Maintained strict confidentiality in handling patient medical records according to HIPAA regulations and facility guidelines.
Certified Nurses Assistant
Missouri Veterans Home
01.2015 - 01.2016
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Worked different positions to provide optimal coverage and meet organization goals.
- Collaborated with nursing staff and healthcare teams to ensure efficient patient care delivery, effectively communicating changes and updates to enhance team performance.
- Trained and mentored new CNAs, providing guidance on best practices and facility protocols to ensure high standards of patient care.
- Prioritized and managed multiple patient care responsibilities in a high-paced environment, demonstrating strong organizational skills.
- Acted as a liaison between patients and healthcare providers, advocating for patient needs and preferences to ensure optimal care.
- Addressed and resolved conflicts with patients and families, employing strong interpersonal skills to maintain a positive care environment.
- Maintained accurate patient records and reported changes in conditions to nursing staff, ensuring compliance with healthcare standards.
- Participated in quality improvement initiatives, suggesting process enhancements that improved patient outcomes and staff efficiency.
Education
High School Diploma -
Wellington Napoleon High School
Wellington, MO05-2014
Skills
- Conflict resolution
- Strong attention to details
- Strong service orientation
- Reliable
- Time management
- Intrinsically motivated
- Goal oriented
- Listening
- Critical thinking
- 50 WPM
- Microsoft Suite
Organization
- IOS systems
- Android systems
- Safari
- Google Chrome
- Google Suite
- Zoom
- Adobe
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Customer Focus
- Coaching and Mentoring
References
- Cheyenne Monka, (860) 605-5295, Certified Nurses Technician
- Amber Tracy, (417) 606-2912, Certified Nurses Assistant
Programs
- Microsoft Suite
- IOS systems
- Android systems
- Safari
- Google Chrome
- Google Suite
- Zoom
- Adobe
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of staff members.
Timeline
Charitable, Scholarship and General Treasurer
Okinawa Enlisted Spouses Club
01.2023 - 09.2024
Co-Owner
OCL
01.2021 - Current
Owner
Rachel Wells Designs
01.2018 - Current
Certified Nurses Technician
Wester Missouri Medical Center
01.2016 - 01.2018
Certified Nurses Assistant
Missouri Veterans Home
01.2015 - 01.2016
High School Diploma -
Wellington Napoleon High School
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