Summary
Overview
Work History
Education
Skills
Interests
Timeline
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RACHEL WEST

Wyandotte

Summary

Team-oriented, with solid customer service background and proven leadership abilities. Empower associates through training and mentoring while providing ongoing support and motivation to exceed expectations. Dedicated to continuously surpassing performance goals and increasing efficiency.

Overview

7
7
years of professional experience

Work History

Waitress

Woodside Meadows
05.2025 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Team Lead

Inktel
04.2023 - Current
  • Developed strong communication channels within team.
  • Conducted weekly audits for a team of 6, ensuring compliance and quality standards. This resulted in a 10% reduction in errors and a 15% improvement in adherence to procedures.
  • Fostered positive work environment to encourage productivity.
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
  • Acted as a role model for 20 agents, leading to a 25% improvement in adherence to company standards and behaviors.
  • Enhanced operations as lead on different development and integration projects, such as the Commerce Cloud.
  • Reviewed and audited 5+ calls and chats daily that received detractor feedback. Made coaching decisions based on these audits, leading to a 10% reduction in detractor scores.

Customer Service Representative

Concentrix
01.2022 - 12.2022
  • Collaborated with colleagues and co-workers to deliver quality customer experience.
  • Consistently met 100% of individual performance goals, contributing to a team success rate of 90% in meeting overall objectives. Assisted 10+ colleagues per month, resulting in a 25% improvement in team project completion times and a 15% increase in team productivity.
  • Resolved 50+ complex customer issues per month with a 90% satisfaction rate, demonstrating professionalism and empathy.

Cashier

Meijer
10.2019 - 03.2020
  • Addressed customer questions and complaints with professionalism.
  • Conducted 100+ transactions daily, enhancing the customer experience with personalized interactions that contributed to a 10% increase in repeat customer visits and a 15% boost in positive customer feedback.

Cashier

Kohls
07.2018 - 01.2019
  • Approached and solved problems with initiative and sound judgment.
  • Collaborated with a supervisory team of 3 to address customer needs, resulting in a 20% improvement in customer satisfaction scores and a 15% increase in customer retention rates.

Education

Associate in Science (A.S.) - Diagnostic Medical Sonography

Henry Ford College
Dearborn, MI
05.2027

High School - undefined

Woodhaven High School
Flat Rock, MI
06.2019

Skills

  • Performance monitoring
  • Training and development
  • Quality assurance
  • Team building
  • Coaching and Mentoring
  • Customer service

Interests

  • Crafting and DIY Projects
  • Personal Development and Self-Improvement
  • Reading
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Waitress

Woodside Meadows
05.2025 - Current

Team Lead

Inktel
04.2023 - Current

Customer Service Representative

Concentrix
01.2022 - 12.2022

Cashier

Meijer
10.2019 - 03.2020

Cashier

Kohls
07.2018 - 01.2019

High School - undefined

Woodhaven High School

Associate in Science (A.S.) - Diagnostic Medical Sonography

Henry Ford College

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