Summary
Overview
Work History
Education
Skills
Timeline
Generic

RACHEL WHILDEN

Wilmington,NC

Summary

Experienced retail manager known for delivering exceptional customer service and achieving positive results.

Overview

10
10
years of professional experience

Work History

Sales Lead

Cape Fear Spice and Tea Merchants
Wilmington, NC
01.2024 - Current
  • Assigned tasks to staff and established deadlines to ensure efficient workflow
  • Maintained a clean and organized storefront to enhance the shopping experience
  • Received and stocked shipments, ensuring accurate inventories
  • Delivered exceptional customer service, addressing inquiries and resolving issues.

Behavioral Technician

Behavioral Consulting for Autism PLLC
Leland, NC
11.2023 - 12.2023
  • Provided one-on-one support to clients in a classroom environment, observing and recording data for ABA and BCBA professionals
  • Assisted in the development of individualized lesson plans tailored to each client's specific needs through teamwork and data analysis.

Manager

Unleashed, The Dog and Cat Store
North Carolina
08.2017 - 11.2023
  • Leveraging extensive knowledge of pet care products and practices to provide advice and recommendations to dozens of customers a day
  • Ensuring excellent customer service by managing a team of retail associates and maintaining a clean and welcoming store environment
  • Answering emails and phone calls with proper etiquette to make sure customer needs are being met in a professional, friendly way
  • Hiring, interviewing, and scheduling employees to maintain consistent staffing and service
  • Overseeing inventory management, restocking, and ordering of products ensuring availability and variety for customers.

Guest Service Agent / Lead Hostess

Bonefish Grill Restaurants
Pinehurst, NC
01.2015 - 05.2017
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered telephone to provide dining information and take reservations.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Assisted serving staff by taking guest drink orders and resolving conflicts.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.

Education

High School Diploma -

Pinecrest High School
Southern Pines, NC
06.2012

Skills

  • Retail Management
  • Retail Sales
  • Cash Handling
  • Microsoft Office
  • Inventory Control
  • Supervising Experience
  • Scheduling Appointments
  • Phone Communication
  • Email
  • Event Planning
  • QuickBooks
  • Animal Care
  • Food handling
  • Reservations Management
  • Table Setting
  • Food and Beverage Service
  • High Energy and Stamina
  • Detail-Oriented
  • Conflict and Complaint Resolution
  • Adaptable and Flexible

Timeline

Sales Lead

Cape Fear Spice and Tea Merchants
01.2024 - Current

Behavioral Technician

Behavioral Consulting for Autism PLLC
11.2023 - 12.2023

Manager

Unleashed, The Dog and Cat Store
08.2017 - 11.2023

Guest Service Agent / Lead Hostess

Bonefish Grill Restaurants
01.2015 - 05.2017

High School Diploma -

Pinecrest High School

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RACHEL WHILDEN