Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rachel White

Missouri City,TX

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Store Manager

Alfonso Enterprise Smoothie King
Pearland, TX
05.2020 - Current
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Maintained strong knowledge in handling of perishable products in dairy and produce.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Store Manager

Perry Ellis International
Texas City, TX
04.2015 - 02.2020
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.

FOH Manager

Buffalo Wild Wings
Brooklyn, NY
03.2008 - 04.2015
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Managed dining and bar costs by conducting weekly depletion analysis.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.

Education

Bachelor of Arts - English Language And Literature

Hunter College of The City University of New York
New York, NY
05.2010

Skills

  • Goal Setting
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Recruitment and Hiring
  • Sales Promotion
  • Performance Assessment
  • Records Organization and Management

Certification

  • Management Certification, Smoothie King - March 2021

Timeline

Store Manager

Alfonso Enterprise Smoothie King
05.2020 - Current

Store Manager

Perry Ellis International
04.2015 - 02.2020

FOH Manager

Buffalo Wild Wings
03.2008 - 04.2015

Bachelor of Arts - English Language And Literature

Hunter College of The City University of New York

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