Rachel White
Peoria,AZ
Summary
Proven leader in fraud prevention and inventory management, excelling in attention to detail and effective communication. At American Express, led a team to enhance customer trust and reduce fraud risks, demonstrating exceptional problem-solving and teamwork skills. Achieved significant improvements in process accuracy and compliance, showcasing a commitment to results and safety standards.
Overview
23
23
years of professional experience
Work History
Shipping and Receiving Clerk
Costco Logistics
Tolleson, AZ
10.2022 - Current
- Conducted counts and audits of inventories to identify and resolve discrepancies in records with a focus on possible fraud activity.
- Performed real time fraud investigations of delivery teams by monitoring delivery and inventory data.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
Mortgage Underwriter
USAA Federal Savings Bank
Phoenix, AZ
03.2007 - 08.2011
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Verified integrity of applicants' information to minimize fraud.
- Achieved high levels of accuracy in data entry and analysis, ensuring streamlined processes throughout the mortgage underwriting lifecycle.
Fraud Team Lead
American Express
Phoenix, AZ
11.2001 - 08.2006
- Managed a high-performing team, fostering an environment of continuous learning and growth.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention strategies.
- Proactively identified potential risks through ongoing monitoring of transactions and account activity patterns.
- Improved customer trust by effectively resolving fraud-related issues in a timely manner.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed transactions and receipts to identify any suspicious activity.
Education
No Degree - Psychology
University of Missouri Columbia
Columbia MOSkills
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Teamwork and Cooperation
- Effective Communication
- Punctual and Reliable
- Problem-Solving
- Safety Compliance
Timeline
Shipping and Receiving Clerk
Costco Logistics
10.2022 - Current
Mortgage Underwriter
USAA Federal Savings Bank
03.2007 - 08.2011
Fraud Team Lead
American Express
11.2001 - 08.2006
No Degree - Psychology
University of Missouri Columbia
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