Summary
Overview
Work History
Education
Skills
Timeline
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Rachel White

Peoria,AZ

Summary

Proven leader in fraud prevention and inventory management, excelling in attention to detail and effective communication. At American Express, led a team to enhance customer trust and reduce fraud risks, demonstrating exceptional problem-solving and teamwork skills. Achieved significant improvements in process accuracy and compliance, showcasing a commitment to results and safety standards.

Overview

23
23
years of professional experience

Work History

Shipping and Receiving Clerk

Costco Logistics
10.2022 - Current
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records with a focus on possible fraud activity.
  • Performed real time fraud investigations of delivery teams by monitoring delivery and inventory data.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
  • Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
  • Improved inventory management with precise record-keeping of incoming and outgoing shipments.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.

Mortgage Underwriter

USAA Federal Savings Bank
03.2007 - 08.2011
  • Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
  • Worked with processing team members to communicate errors and obtain missing information for current applications.
  • Verified integrity of applicants' information to minimize fraud.
  • Achieved high levels of accuracy in data entry and analysis, ensuring streamlined processes throughout the mortgage underwriting lifecycle.

Fraud Team Lead

American Express
11.2001 - 08.2006
  • Managed a high-performing team, fostering an environment of continuous learning and growth.
  • Collaborated with cross-functional teams to develop comprehensive fraud prevention strategies.
  • Proactively identified potential risks through ongoing monitoring of transactions and account activity patterns.
  • Improved customer trust by effectively resolving fraud-related issues in a timely manner.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed transactions and receipts to identify any suspicious activity.

Education

No Degree - Psychology

University of Missouri Columbia
Columbia MO

Skills

  • Attention to Detail
  • Self-Motivated and Independent
  • Shipping and receiving
  • Teamwork and Cooperation
  • Effective Communication
  • Punctual and Reliable
  • Problem-Solving
  • Safety Compliance

Timeline

Shipping and Receiving Clerk

Costco Logistics
10.2022 - Current

Mortgage Underwriter

USAA Federal Savings Bank
03.2007 - 08.2011

Fraud Team Lead

American Express
11.2001 - 08.2006

No Degree - Psychology

University of Missouri Columbia

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Rachel White