Rachel White
DMHAS CASE MANAGER
East Hartford,CT
Summary
Dedicated and skilled professional with a strong desire to contribute my training, skills, and a collaborative mindset within an organization that prioritizes growth and development. Committed to working seamlessly with a team to achieve shared objectives and drive success. Excited to utilize expertise in a role that enables making a meaningful impact and contributing to the overall success of the organization.
Overview
20
20
years of professional experience
Work History
Case Manager
Intercommunity Healthcare/CT DMHAS
06.2024 - Current
- Company Overview: CT Department of Mental Health and Addiction Services
- Provide support to the Nurse Clinicians to assist with clients being diverted from or transitioned out of nursing homes
- Collaborating with all parties, such as DMHAS waiver staff, Money Follows the Person Staff and nursing home staff, to facilitate safe and orderly discharges of clients from nursing homes
- Assist with Residential Care Home (RCH) placement, including providing case management services following transition from a higher level of care
- Assist with housing and case management for clients negatively impacted by closure of a nursing facility
- Facilitate support groups such as Double Trouble in selected RCHs as appropriate
- Transport clients to view housing options
- Engage in relationship building with clients, families, and treatment providers to further support ease of transition
- Responsible for timely client/case status documentation and data collection activities such as completing the NHDTP Data Collection/Disposition Form and entering admission and discharge data into the DMHAS DDAP data collection system
- CT Department of Mental Health and Addiction Services
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
CNA Per-diem
Anthology Senior Living
06.2022 - Current
- Assist patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Healthcare Coordinator/Scheduler
Seabury
09.2019 - 06.2024
- To ensure adequate staffing in all Health Care areas by scheduling employees for 24/7 coverage
- Serves as staffing liaison to Human Resources to ensure proper staffing levels and collaborates with Director of Nursing and Administrator to make appropriate hiring decisions
- Responsible for managing overtime (to meet budget), tracking attendance of all staff, and recommending related commendations and disciplinary actions
- Manage payroll for Health Care nursing staff
- Additionally - serves as Health Care Center ambassador to residents' families to ensure satisfaction of their experience
- Maintain daily staffing sheets, provide units with copies of accurate staffing numbers, filling callouts as needed
- Experience in: KRONOS, ADP Workplace, Matrix Care and SAGE
- Responsible for payroll time sheets/punch detail status for Health Care Center
- Provides essential information and support to Payroll Department
- Maintain and control overtime status and handling of confidential information
- Serve as critical liaison to the Administrator/DNS for proper completion of staff performance both from my own observations as well as gathering feedback to complement administrator’s knowledge and create a fair, well-rounded evaluation
- Provides substance and recommendations for disciplinary action to administrator regarding attendance and performance for Health Care Center staff
- Provide proper information, in a timely fashion to Human Resources in order to properly manage workman's compensation claims and return to work/light duty timelines
- Responsible for central medical supply orders and miscellaneous nursing unit stock
- Supplies accounting with monthly billing information as needed
- Create POs for invoices that needs to be paid on a timely manner
- Responsible for reporting end of month medical billing, resident billing to accounting department
- Serve as Health Care Center ambassador to resident families to ensure a satisfactory experience in Skilled Nursing
- General department administrative support as needed for smooth functioning
- Maintain attendance records/reports for Health Care Center in accordance to company policy
- Responsible for staff/scheduling CNAs to accompany residents to physician appointments
- Promoted a collaborative environment among healthcare professionals by fostering open communication channels across various departments.
Resident Care Coordinator/Resident Care Associate
The Residence at Brookside
09.2015 - 08.2019
- Provides direct supervision of resident care staff, which includes monitoring job performance, assisting with associate performance evaluations, and assist with training new CNAs
- As a Resident Care Coordinator, it was my responsibility to monitor resident care needs, alert the Wellness Director when the resident has a change in condition, addresses resident and family concerns and acts as a liaison with community providers
- Overseeing the smooth operations of the facility when it comes to staffing
- Supervise current associates (RCA’S) and the events that take place within the community
- Recruit and assist with hiring new associates to ensure all necessary paperwork are in place, and provide orientation sessions
- Making sure the appropriate staffing is in the building, both Nursing and CNAs’
- Making sure associates are approving their hours worked, on a timely manner in PayCom
- PayCom savvy
- Making sure associates hours are within budget
- Monitoring of healthcare routines for residents
- Any irregularities I must report immediately to a registered nurse (RN) or the Executive Director who can stabilize the situation
- Any residents who seem to be in very poor health or at risk for complications I must monitor closely according to a plan created by the Resident Care Director
- Interacting with other professionals, residents, and their families
- Scheduling appointments and assisting the Nursing staff with the changeover of medications each month
- Filing and thinning charts
- Resident Care Associate- completing ADLs on residents
- Administer scheduled prescribed meds to patients
- Assist with activities or any out trips
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
Medication Aide/Certified Nurse Assistant
River Ridge of Avon
09.2012 - 01.2018
- Administers prescribed medications to patients and maintains related medical records under supervision of Director of Nursing
- Verifies identity of patient receiving medication and records name of drug, dosage, and time of administration on specified forms or records
- Presents medication to patient and observes ingestion or other application, or administers medication, using specified procedures
- Takes vital signs or observes patient to detect response to specified types of medications and prepares report and notifies designated personnel of unexpected reactions
- Documents reasons prescribed drugs are not administered
- Gives direct patient care, such as bathing, dressing, and feeding patients, and assisting in examinations and treatments
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Human Resource Specialist
U.S. Army Reserves
01.2005 - 08.2013
- Upon completion of Basic Combat Training and Advance Individual Training returned to home unit In West Hartford, CT where I served as a Human Resources Specialist
- Performed personnel and administrative functions in support of my unit, troops and commanders
- Honorable Discharged in August 2013
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH 1 2021 - 1 2024
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH 1 2018 - 1 2021
Associate of Science - Social Services
Capitol Community College
Hartford, CT 1 2012 - 1 2018
Skills
Case management
Problem-solving
Decision-making
Documentation and reporting
Documentation proficiency
Active listening
Positive attitude
Organization and multitasking
Client advocacy
Case documentation
Email and telephone etiquette
Conflict resolution
Patient support
Team collaboration
Time management
Timeline
Case Manager
Intercommunity Healthcare/CT DMHAS
06.2024 - Current
CNA Per-diem
Anthology Senior Living
06.2022 - Current
Healthcare Coordinator/Scheduler
Seabury
09.2019 - 06.2024
Resident Care Coordinator/Resident Care Associate
The Residence at Brookside
09.2015 - 08.2019
Medication Aide/Certified Nurse Assistant
River Ridge of Avon
09.2012 - 01.2018
Human Resource Specialist
U.S. Army Reserves
01.2005 - 08.2013
Master of Science - Healthcare Administration
Southern New Hampshire University
1 2021 - 1 2024
Bachelor of Arts - Human Services
Southern New Hampshire University
1 2018 - 1 2021
Associate of Science - Social Services
Capitol Community College
1 2012 - 1 2018
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