Rachel White
Melrose,MA
Summary
Dynamic General Manager with a proven track record at Kelly's Roast Beef, excelling in operational management and staff training. Expert in cash handling and payroll administration, I foster high-performance teams and enhance customer satisfaction through effective communication and problem-solving skills. Committed to driving efficiency and maintaining service excellence.
Overview
21
21
years of professional experience
Work History
General Manager
Kelly's Roast Beef
Medford, Massachusetts
01.2023 - 07.2025
- Managed daily operations to ensure high-quality service and customer satisfaction.
- Oversaw staff training programs to maintain consistent service standards.
- Developed and implemented operational procedures for kitchen efficiency.
- Ensured compliance with company policies related to cash handling procedures.
- Supervised cash handling procedures, reconciled daily sales reports and maintained accurate records.
- Responsible for opening and closing procedures related to cash handling activities.
- Processed payments including cash handling when necessary, using POS systems or other payment methods accepted by the company.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Prepared and submitted payroll reports for review by senior management.
Manager
Kelly's Roast Beef
Medford, Massachusetts
08.2006 - 01.2023
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff to maintain high performance standards.
- Developed staff schedules to optimize workforce efficiency and coverage.
Cashier, Office Assistant
Kelly's Roast Beef
Saugus, Massachusetts
02.2004 - 08.2006
- Processed customer transactions efficiently in a busy retail environment.
- Maintained accurate cash register balances throughout each shift.
- Assisted customers with product inquiries and store navigation.
- Prepared invoices, bank deposits and payments.
- Assisted with the preparation of daily bank deposits.
Education
High School -
Melrose High School
Melrose01.2004
Skills
- Operational Management
- Labor Cost Control
- Cash Handler
- Inventory Control
- Staff training
- Proven Leader
- Payroll administration
- Administrative Skills
- Team leadership
- Managing Difficult Situations
- Effective Communication
- Decision Maker
- Problem solving
- Customer Relationship Builder
References
References furnished upon request
Computer Skills And Training
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Payroll Solutions
- Paylocity
- Posi-Touch
- Shift4
- Management Training Courses - Kelly’s Roast Beef 2005-2006
- Yearly Refresher Courses
Timeline
General Manager
Kelly's Roast Beef
01.2023 - 07.2025
Manager
Kelly's Roast Beef
08.2006 - 01.2023
Cashier, Office Assistant
Kelly's Roast Beef
02.2004 - 08.2006
High School -
Melrose High School