Rachel Whitmer
Peoria,AZ
Summary
I am a very quick learner. I've worked in the customer service department and it helped me increase social skills with others. It has kept me on my feet and constantly busy. Hard labour is where I feel I am the best area to be in. I can lift heavy items, work equipment, and stay on my feet a lot of the day. I have quick thinking, problem solving techniques learned from working a hard labour job. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
Work History
Ranch Hand
Family Business
Lovell, WY
04.2023 - 08.2023
- Monitored grounds and reported damage or issues to supervisor before making repairs.
- Segregated animals according to weight, age, and physical condition.
- Followed safety protocols when operating tools and equipment.
- Repaired broken fencing or other structures on the property.
- Maintained fences and gates to ensure safety of animals.
- Prepared horses for travel.
- Assisted with branding activities during calving season.
- Worked with owner to determine ranch needs.
- Fed and watered livestock and monitored food and water supplies.
- Provided medical treatments to sick or injured animals.
- Cleaned stalls, pens and equipment using water hoses or pumps.
- Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
- Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
- Harvested hay for use in winter months.
- Shifted animals between grazing areas to foster sufficient access to food.
- Identified problems and took corrective action when necessary.
- Understood and followed oral and written directions.
Customer Service Sales Representative
Kohl's
Peoria, AZ
11.2022 - 12.2022
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained an understanding of competitive landscape in order to effectively respond to changing market dynamics.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Reset store displays for special events and seasonal merchandise changes.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Replenished and arranged items to maintain appearance.
- Provided accurate information about products and services.
- Educated customers on product features and benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions about products and services and recommended appropriate solutions.
Education
Some College (No Degree) - Criminal Justice
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- lifting heavy items
- Incoming Call Management
- Customer Needs Assessment
- Payment Processing
- Returns and Exchanges
Affiliations
- drawing
- horseback riding
Timeline
Ranch Hand
Family Business
04.2023 - 08.2023
Customer Service Sales Representative
Kohl's
11.2022 - 12.2022
Some College (No Degree) - Criminal Justice
Maricopa Community Colleges - Glendale Community College
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