RACHEL WHITMER
Elk Grove,CA
Overview
6
6
years of professional experience
Work History
BARISTA
DUTCH BROS
12.2017 - Current
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Performed QA assessment of final product prior to delivery.
Education
Associate of Science - MEDICAL ASSISTING
Cosumnes River College
Sacramento, CA05.2024
Skills
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Exceptional customer service
- New Hire Training
MEDICAL SKILLS
- Sterilization techniques
- Anatomy and Physiology Knowledge
- Medical billing and coding
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- Clinical Documentation
- Patient-focused care
- CPR
- Immunization Administration
- Emergency procedures understanding
Timeline
BARISTA
DUTCH BROS
12.2017 - Current
Associate of Science - MEDICAL ASSISTING
Cosumnes River College