Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Whitney

Clymer,PA

Summary

Proven Medical Assistant with a track record of enhancing patient satisfaction and streamlining clinic operations at IPG Orthopedics. Demonstrates expertise in HIPAA compliance and exceptional customer service, significantly improving patient care. Skilled in EMR/EHR systems and fostering trust through effective communication, contributing to a positive clinic environment.

Overview

9
9
years of professional experience

Work History

Medical Assistant

IPG Orthopedics
05.2021 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Medical Assistant

Penn Highlands DuBois Behavioral Health
08.2019 - 05.2021


  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Medical Assistant

Bosco E. Noronha, MD
07.2017 - 08.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Cake Decorator

Walmart
06.2015 - 07.2017
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Education

Diploma - Medical Billing And Coding

DeVry University
Online

Diploma - Medical Assistant

Career Training Academy
New Kensington, PA
07.2017

High School Diploma -

Purchase Line High School
Commodore, PA
06.2015

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • CPR certified
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Reliable team player

Timeline

Medical Assistant

IPG Orthopedics
05.2021 - Current

Medical Assistant

Penn Highlands DuBois Behavioral Health
08.2019 - 05.2021

Medical Assistant

Bosco E. Noronha, MD
07.2017 - 08.2019

Cake Decorator

Walmart
06.2015 - 07.2017

Diploma - Medical Billing And Coding

DeVry University

Diploma - Medical Assistant

Career Training Academy

High School Diploma -

Purchase Line High School

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