Overview
Work History
Education
Skills
Certification
Timeline
Rachel Wicker

Rachel Wicker

Crestview,FL

Overview

15
15
years of professional experience
1
1
Certification

Work History

Property Manager

The Sands Condominiums
Gulf Shores
03.2019 - 01.2022

Upheld the highest standards of cleanliness and staff conduct and
reduced complaints by 95%.


Resolved tenant complaints quickly and effectively while ensuring
customer satisfaction.


Ensured that all rent payments were collected on time by following up
with delinquent tenants.


Managed all maintenance requests from tenants in a timely manner.


Established policies regarding tenant relations and enforcement of rules
and regulations within the properties.


Conducted periodic inspections of properties to ensure compliance with
safety regulations and tenant requirements.

Criminal Paralegal

Tolley Law
Gulf Shores, Alabama
05.2018 - 01.2022

Provided comprehensive legal support for the company.


Conducted research using both online databases and physical resources
such as law libraries.


Interviewed clients to obtain facts relevant to their case and communicated with prosecutors regarding plea agreements.


Provided administrative support such as scheduling appointments or maintaining calendars.


Prepared summaries of depositions taken during pretrial proceedings.


Managed attorney caseloads by organizing tasks and setting deadlines.


Communicated regularly with clients via telephone or email in order to update them on the progress of their case.


Prepared affidavits of service verifying delivery of legal papers such as summonses or complaints.


Processed requests for discovery materials according to established
procedures.


Reviewed police reports and gathered evidence from court records.


Conducted legal research and drafted memoranda for attorneys on a
variety of criminal law topics.

Office Manager

East Alabama Mental Health Center
Opelika, Alabama
01.2022 - 01.2023

Managed office space, equipment, and employees, including providing
for meeting space, central filing, and equipment and computer
technology

Responsible for supporting a clean, well-organized workspace and an
atmosphere where employees feel comfortable and motivated

Tracked invoices and payments to ensure accuracy of accounts
receivable and payable information.
Developed and implemented office policies and procedures.

Resolved customer inquiries in a timely manner while maintaining
positive relationships with clients.

Ordered supplies and equipment to maintain adequate inventory levels.

Monitored inventory levels and placed orders when needed.

Developed effective communication strategies between departments
within the organization.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Police Officer- Patrol/ Burglary Task Force

Birmingham Police Department
Birmingham, Alabama
05.2008 - 08.2014

Enforcing laws and maintaining public order.


Developed positive relationships with members of the community
through outreach programs.


Maintained order during civil disturbances or protests.


Responded to emergency calls for service and provided assistance as
needed.


Monitored radio transmissions from dispatch regarding reported crimes
or emergencies.


Utilized various technologies including computers, cameras, and radar
guns to complete job duties.

Counseled victims of domestic violence regarding available resources
and legal options.


Conducted traffic stops in accordance with departmental protocol.


Patrolled assigned areas to detect and prevent criminal activity.


Prepared detailed reports on incidents and arrests made.


Investigated suspicious persons or activities to determine if criminal
activity was present.


Attended training sessions to maintain proficiency in law enforcement
techniques.


Ensured compliance with local laws by performing periodic safety
inspections of businesses.


Advised citizens on safety precautions and preventive measures against
crime.


Provided security at public events such as parades, concerts, or sporting
events.


Diffused active disturbances with de-escalation techniques, compassion
and combat skills.


Served criminal warrants and subpoenas to suspects in public and private locations.


Pursued fleeing suspects on foot and in varying terrain.


Subdued resisting subjects with defensive tactics and approved nonlethal
weapons.


Executed law enforcement patrol functions in assigned locations for extended periods of time.


Issued traffic tickets and wrote incident reports according to commissioner specifications.


Protected citizens by preventing crime, enforcing laws and apprehending
suspects.


Monitored and investigated suspicions persons and situations and
unusual activities.


Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
Organized crime scene investigation, collected evidence, and interviewed

Education

Bachelor of Arts - Criminal Justice

Coastal Alabama Community College, Bay Minette, AL
05-2026

Psychology Major - General Psychology, Sociology

Jacksonville State University, Jacksonville, AL
06.2007

Skills

  • Law Enforcement
  • Legal Research
  • Legal Drafting
  • Computer Networking
  • Computer Science
  • Active Directory
  • Surveillance
  • Project Management
  • Property Management
  • Security
  • Databases
  • Paralegal Experience
  • Typing
  • Office Management
  • Network Administration
  • Customer Service
  • Website Management
  • Linux
  • Managing Accounts in QuickBooks
  • Using QuickBooks Software to Manage Business Financials
  • Bookkeeping
  • Calculating and Determining the Accuracy of Financial Data
  • Working with MS Word Documents
  • Knowledge of Microsoft Word Features, Functions, and Techniques
  • Administrative Assistant/Receptionist
  • Using Basic Scheduling and Organizational Skills in an Office Setting
  • Work Style: Reliability
  • Reliable, Dependable, and Act with Integrity at Work
  • Legal Skills
  • Supporting Legal Procedures, Preparing Documents, Doing Research, and Collecting Client Information in a Legal Setting
  • Early childhood development
  • Attention to Detail
  • Identifying Differences, Following Instructions, and Detecting Details
  • Retail Customer Service
  • Responding to Customer Situations in a Retail Setting
  • Basic Maintenance and Repair
  • Crisis Management
  • Criminal Investigation
  • Community Relations
  • Tactical Operations
  • Conflict Resolution
  • Computer Proficiency
  • Legal document preparation
  • Conflict resolution
  • Effective communication
  • Critical thinking
  • Scheduling
  • Information protection
  • Business administration
  • Office management software
  • Administrative oversight
  • Office administration
  • Technical support
  • Contract negotiations
  • Payroll processing
  • Proposal writing
  • Administrative support
  • Training and coaching
  • Data entry

Certification

A.P.O.S.T Certification, State of Alabama

Work Type

InternshipFull TimePart Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork from home optionWork-life balancePersonal development programsTeam Building / Company Retreats

Timeline

Office Manager - East Alabama Mental Health Center
01.2022 - 01.2023
Property Manager - The Sands Condominiums
03.2019 - 01.2022
Criminal Paralegal - Tolley Law
05.2018 - 01.2022
Police Officer- Patrol/ Burglary Task Force - Birmingham Police Department
05.2008 - 08.2014
Coastal Alabama Community College - Bachelor of Arts, Criminal Justice
Jacksonville State University - Psychology Major, General Psychology, Sociology
Rachel Wicker