- Volunteer Experience and Awards
- Camp One – Berlin: Website development for refugee youth program
- Union Hilfswerk – Berlin, Germany: Assistant for refugee childcare/ after school program
- Elected Culture Captain of the Democratic House Aides, 2020 Legislative Session
Rachel Wiggins
Legislation and Policy
Beverly,MA
Summary
Passionate self-starter with four years of legislative and public policy experience as the Aide to the Chair of the Health and Insurance Committee. Proven facilitator of smooth operations, successful project deliverables, and leadership skills.
Overview
18
18
years of professional experience
Work History
Legislative Aide
Colorado House Of Representatives
2018 - 2022
- Liaised with Health and Insurance Committee and agency staff.
- Researched statutes, legal articles, legal codes and applied them to bills and policy proposals.
- Led team of 2+ interns, ensuring adherence to deadlines, office standards, and state requirements.
- Developed and implemented internal legislative tracking system for over 500 bills.
- Directed correspondence: establish processes to ensure efficient and effective communication with constituents, liaisons, and lobbyists
- Organized schedules, monitored bill progress, and structured project activities to support Representative.
- Implemented outreach ideas for constituents of legislative District via social media and email campaigns.
- Spearheaded and conceptualized event advertisements and maintained office website.
- Answered constituent letters and assisted constituents on state matters.
- Worked with committees on legislation.
- Oversaw scheduling and coordinating committee meetings for personnel.
- Attended meetings with personnel, took elaborate notes and disseminated information to stakeholders.
Fellowship Manager
Susan Lontine
01.2020 - 05.2020
- Recruit and hire six policy fellows.
- Edit and revise bill summaries.
- Established database for bill-tracking of 200+ bills.
- Organized and maintained bill-tracking database.
- Prepared and presented bill summaries for weekly Health and Insurance Committee sessions.
- Performed research of statutes, legal articles, and statistics and distilled them into policy proposals for 50+ bills.
Campaign Organizer/ Field Director
Susan Lontine
01.2018 - 01.2020
- Develop campaign and communication strategy, overseeing its implementation, and managing all aspects.
- Creating and organizing fundraising campaigns and events.
- Design campaign materials and literature.
- Managed 30+ volunteers in postcard writing campaign. Mailing over 5,000 postcards.
- Networked among donors and fundraised to generate money for campaign.
- Utilized social media advantageously for free and persuasive media.
- Oversaw teams of volunteers and monitored effectiveness of each area.
Office Manager
MD Body
05.2017 - 08.2017
- Established system and process to digitize filing and forms.
- Provided support for aestheticians and medical specialists.
- Sustained office organization to support efficiency, professionalism, and performance objectives.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Administered financial documents, including expense reports and invoices.
- Functioned as main point of contact for outside vendors.
- Oversaw electronic customer records for over 200 clients, encompassing data entry and administrative functions related to billing and accounts receivable.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Lab Advisor
University of Colorado and Metro State University
01.2013 - 01.2017
- Retained physical appearance of lab.
- Performed research and solved software and hardware computer issues of nearly 500 computers.
- Aided 200+ students and faculty with use of computers daily.
- Recognize and solve complex problems impacting operations, management, and business direction.
- Facilitated communication and collaboration between departments to help business function smoothly.
Stylist
Levi Strauss & Company
Denver, CO
03.2009 - 02.2016
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Teller
Key Bank
Denver, CO
2008 - 2012
- Balanced cash drawer and branch vault daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Associate Manager
Pacific Sunwear
Denver, CO
02.2005 - 01.2008
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Supported senior management in implementing and upholding store policies and procedures.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Successful in managing team of 12 employees in clothing retail store.
- Audited store operations and records under management direction and resolved discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Master of Political Science - on Public Policy
University of Colorado University of Colorado
Denver05.2024
Bachelor of Arts - Political Science, Mathematics
University of Colorado
Denver, CO05.2018
Skills
- Microsoft Office Suite
- Critical thinking
- Distillation of large concepts into comprehensible information
- Conflict resolution
- Consulting
- Project leadership
- Adaptive to fast-paced, stressful situations
- Public speaking
- Significant analysis and strategic thinking skills
- Ability to multitask
- Prioritize, delegate, and create systems and processes
- Able to work independently
- Possess strong communication and interpersonal skills to affect development of relationships between team members, stakeholders, and constituents
- Calendar Scheduling
- Professional Correspondence
- Legislative Research
- Legislation Tracking
- Graph Creation
- Legislative Team Assistance
- Interpersonal and Written Communication
- Public Policies
- Standard Office Practices
- Special Events
- Event Coordination
- Meeting Participation
- Policy Development Understanding
- Legislative Familiarity
- Telephone Etiquette
- Community Relations
- Event Planning
- New Legislation Tracking
- Travel Arrangement Expertise
- Press Release Creation
- Personnel Management
- PowerPoint Presentations
- Strategic Planning
- Recruitment and Staffing
- Policy Review
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
Timeline
Fellowship Manager
Susan Lontine
01.2020 - 05.2020
Legislative Aide
Colorado House Of Representatives
2018 - 2022
Campaign Organizer/ Field Director
Susan Lontine
01.2018 - 01.2020
Office Manager
MD Body
05.2017 - 08.2017
Lab Advisor
University of Colorado and Metro State University
01.2013 - 01.2017
Stylist
Levi Strauss & Company
03.2009 - 02.2016
Teller
Key Bank
2008 - 2012
Associate Manager
Pacific Sunwear
02.2005 - 01.2008
Master of Political Science - on Public Policy
University of Colorado University of Colorado
Bachelor of Arts - Political Science, Mathematics
University of Colorado
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