Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Wiley

Apex,NC

Summary

Diligent Front Desk Coordinator with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Fuquay Eye Care
08.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Assisting Opticians in lab in inventory and quality checks.

Front Desk Receptionist

Elements Massage
04.2024 - 06.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.

Stylist

Self-employeed
10.2021 - 03.2024
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • In charge of reception, receiving phone calls, entering appointments, and collecting payments for services rendered.

Education

Cosmetology

Aveda Institute
Chapel Hill, NC
12-2018

High School Diploma -

Wiley Academy
Apex, NC
05-2016

Skills

  • Client support
  • Precision in execution
  • Prioritization and scheduling
  • Effective communication skills
  • Accurate data input
  • Professional telephone communication
  • Analytical problem-solving
  • Appointment coordination
  • Clerical support expertise
  • Effective data categorization
  • Filing
  • Office administration support

Timeline

Front Desk Receptionist

Fuquay Eye Care
08.2024 - Current

Front Desk Receptionist

Elements Massage
04.2024 - 06.2024

Stylist

Self-employeed
10.2021 - 03.2024

Cosmetology

Aveda Institute

High School Diploma -

Wiley Academy

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Rachel Wiley