Rachel Williams
Fort Worth,TX
Summary
Dynamic administrative professional and leader with 6+ years of experience playing a key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support, and organizational skills.
Overview
9
9
years of professional experience
Work History
Administrative Specialist
TPH-Major Funeral Home
12.2022 - Current
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Managed digital assets and resources for business, promotional, and routine filming use.
- Processed payments and applied to customer balances.
Administrative Assistant
True Love Sanctuary - CHSC
09.2021 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Customer Service Representative
SPH Analytics
10.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Capgemini
08.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Leasing Consultant
QuadCo Management Solutions, LLC
05.2018 - 07.2020
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Customer Service Manager
Walmart
01.2015 - 04.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Associate of Arts - Information Technology
ITT Technical Institute
Arlington, TXHigh School Diploma -
Oscar Dean Wyatt High School
Fort WorthSkills
- System Imaging
- Verbal and Written Communication
- Staff Scheduling Procedures
- Update Configurations
- Router Installation and Optimization
- Data Collection
- Cloud Management
- Manufacturing and Production Best Practices
- Program Planning
- Technical Issue Troubleshooting
- Digital Asset Management
Timeline
Administrative Specialist
TPH-Major Funeral Home
12.2022 - Current
Customer Service Representative
SPH Analytics
10.2021 - 11.2022
Administrative Assistant
True Love Sanctuary - CHSC
09.2021 - 12.2022
Customer Service Representative
Capgemini
08.2020 - 10.2021
Leasing Consultant
QuadCo Management Solutions, LLC
05.2018 - 07.2020
Customer Service Manager
Walmart
01.2015 - 04.2018
Associate of Arts - Information Technology
ITT Technical Institute
High School Diploma -
Oscar Dean Wyatt High School
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