Rachel Williams
Waycross,GA
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Caregiver
James Christopher Kirkland
12.2022 - Current
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided basic grooming and hygiene assistance to patients.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Maintained clean, safe, and well-organized patient environment.
Non-Emergency Medical Driver
Safe And Dependable Care
07.2022 - 11.2022
- Minimized liability by consistently following road rules when driving.
- Delivered goods and products to customer on time and in excellent condition.
- Achieved daily preparation for vehicle inspections prior to travel.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Store Manager
Friendly Express
02.2019 - 05.2022
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05.1989
Skills
- Resident Care Associate
- Records Management
- Staff Collaboration
- Direct Care Aide
- Personal Care Aide
- Respectful and Compassionate
- Basic Housekeeping
- Safe Driving
- Staff Management
- Cross-Functional Teamwork
- Performance reviewing
- Needs Assessment
- Schedule Management
- Peer Counseling
- Certified Substance Abuse Counselor (CSAC)
- Treatment Planning
- Registered Addiction Specialist
- Self-Care Practices
- Resource Navigation
- Grief counseling
- Substance abuse awareness
- Inbound Call Management
- Suicide Prevention
- Safety Planning
- Client Education
Certification
- CM - Certified Manager Certification
Timeline
Personal Caregiver
James Christopher Kirkland
12.2022 - Current
Non-Emergency Medical Driver
Safe And Dependable Care
07.2022 - 11.2022
Store Manager
Friendly Express
02.2019 - 05.2022
High School Diploma -
Glynn Academy
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