Rachel Williams
Houston,TX
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
5
5
years of professional experience
Work History
Program Lead
Ymca Of Greater Houston
04.2024 - Current
- Enhanced participant engagement by implementing interactive and inclusive activities in the day program.
- Improved overall program satisfaction by regularly assessing and addressing individual needs and preferences.
- Ensured a safe and secure environment for participants by closely monitoring daily activities and promptly addressing any concerns.
- Developed strong relationships with participants, families, and staff through consistent communication and collaboration.
Customer Service Representative
Target
01.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Rental Sales Associate
Avis Budget Group
08.2021 - 12.2022
- Boosted customer satisfaction by providing exceptional service and establishing rapport with clients.
- Increased repeat business by maintaining strong relationships with frequent customers and addressing their needs promptly.
- Exceeded monthly sales targets consistently through effective upselling of rental products and services.
- Maximized revenue by optimizing fleet utilization and reducing vehicle downtime for maintenance.
Inventory Manager
Heritage Treasures
06.2019 - 07.2021
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Enhanced overall efficiency of the inventory control process by updating software systems and streamlining workflow procedures.
- Developed accurate forecasting models to anticipate future inventory needs, optimizing purchasing decisions and minimizing stockouts.
Education
Bachelor of Science - Psychology
Houston Community College
Houston, TX12.2025
Skills
- Team Management
- Motivational Interviewing
- Activity Planning
- Excellent Communication
- Reliability
- Adaptability and Flexibility
Timeline
Program Lead
Ymca Of Greater Houston
04.2024 - Current
Customer Service Representative
Target
01.2023 - 03.2024
Rental Sales Associate
Avis Budget Group
08.2021 - 12.2022
Inventory Manager
Heritage Treasures
06.2019 - 07.2021
Bachelor of Science - Psychology
Houston Community College