Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Williams

Bronx,NY

Summary

Dynamic professional with a proven track record of streamlining operations and enhancing customer relationships, notably recognized as OTC Brand Supplier of the Year by Amerisource Bergen while at Taro Pharmaceuticals. Expert in SAP and Excel, adept at data analysis and strategic account management. Demonstrates exceptional organizational skills and a commitment to excellence.

Overview

20
20
years of professional experience

Work History

Administrative Assistant and Transportation Coordinator

Eagle Hill School
07.2024 - 01.2025
  • Coordinated all matters related to transportation from districts and collected rosters as needed, including but not limited to, parents or organized transportation companies
  • Recorded daily transportation changes from parent emails, voicemails, phone calls, transportation plans, and notes handed in by teachers into the school SIS
  • Responsible for primary phone coverage
  • Ensured all guests signed in and out on iPad and print visitor’s badge
  • Provided administrative support to the Lower School Advisory Team, the Director of Athletics and Activities, and summer school Directors and Advisors
  • Performed receptionist duties in the afternoons and as needed
  • Coordinated tasks related to school re-opening and parent conferences
  • Created Daily Attendance and Dismissal calendars
  • Managed all information regarding student attendance, transportation, sports transportation, early dismissals, & homework requests and communicated to appropriate parties
  • Developed and maintained filing systems for confidential documents and records.
  • Compiled data from various sources into organized reports for review by management team.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Secretary to Principal

Boces
10.2023 - 06.2024
  • Managed all administrative tasks, including preparing correspondence for district departments, staff, students, and parents
  • Use of ESchool to record student attendance, contact information, create reports, and access records
  • Produced student report cards, Honor Roll certificates, students' schedules teachers' class lists
  • Created extensive Daily Coverage report for faculty
  • Coordinated meetings and provided administrative support for various school functions
  • Ensured seamless operation of the principals’ office while maintaining confidentiality regarding sensitive information
  • Maintained personnel files and processed daily student attendance
  • Provided operational support in the preparation of correspondence, schedules, confidential materials and various employee issues
  • Calendar management

Sales Support, Administrative and Facilities Coordinator

Mastercard/Cushman & Wakefield
10.2021 - 09.2023
  • Provided general overall facility management services including continuous monitoring of office facility
  • Addressed client inquiries and concerns ensuring timely and quality issue resolution and service delivery
  • Responded to all facility inquiries and complaints, verify problems and take necessary corrective action
  • Assist with inspection of sites within site portfolio
  • Created workorders and assign to engineering staff, subcontractors and vendors
  • Report open and closed work orders
  • Monitored and assessed vendor performance
  • Provided support and assistance to assigned sales managers
  • Supported the creation and building of long-term relationships with customers
  • Created processed and maintained a variety of reports pertaining to specific clients
  • Monitored inventory and worked closely with vendors and manufacturers to remain in stock
  • Managed large amounts of SKUs and kept customers updated on inventory levels
  • Data Research and Market Analyzation
  • Provided confidential administrative support and provided highest level of customer service to clients
  • Sales and marketing reports (daily, weekly and monthly) as requested by sales directors
  • Processed reports/sales reports using MS Excel
  • Researching company information on intranet up to 100+ searches daily and updating internal database with pertinent data and information
  • Arranged travel and car services
  • Coordinated with internal operations departments and outside vendors
  • Interfaced with the Director of Clinical Legal Education, office staff in clinical programs, and all clinical faculty members and students
  • Delivered and retrieved court documents
  • Managed confidential information and ensured the protection of sensitive data
  • Issued and processed purchase orders, and entered in the appropriate database and orders log
  • Processed invoices for customers; and maintained records of all sales submitted
  • Accurate data entry of all proposals, new orders and revisions

OTC Account Manager

Taro Pharmaceuticals USA
Hawthorne, USA
03.2005 - 07.2016
  • Awarded OTC Brand Supplier of the Year by Americsource Bergen, Wholesalers for maintaining flawless service levels, impeccable account management, and overall performance
  • Managed Key Accounts- Rite Aid, CVS, Walgreens in addition to two wholesalers Cardinal and ABC as well as several other accounts
  • Extensively involved in marketing including trade shows, email blasts, campaigns, mockups and displays
  • Sales presentations for meetings with account, trade shows and fellow colleagues
  • Implemented changes that streamlined the Non Compliance SOP resulting in an annual savings of $100,000
  • Worked towards further enhancing customer relationships and contact on a proactive level
  • Used Excel for report creation to upper management in Israel and Canada and US
  • Oversaw internal aspects of customer accounts and coordinate with sales, marketing and finance to understand current and upcoming projects
  • Worked in unison with Sales Reps to ensure customer needs and requirements were being met
  • Managed strategic, tactical and administrative issues internally as well as externally for effective account management
  • Attended and presented at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development
  • Monitored daily the Open Order report, SKU Inventory report, and Back-order report to maintain an accurate and consistent analysis of the information received
  • Created quarterly reports on key accounts to determine patterns, growth and other occurrences
  • Maintained current accounts of production and release of Taro products manufactured in Israel and Canada
  • Evaluated Service Level data monthly to identify trends
  • Administrator for several customer websites
  • Communicated daily with sales reps, brokers, buyers and accounts, regarding products, orders, or concerns
  • Daily use of SAP, AS400 and WMS software; Created Return Authorizations

Education

California State University -

California State University
Los Angeles, California

Skills

  • SAP
  • Microsoft Word
  • Excel
  • PowerPoint
  • Cognos
  • Access
  • Lotus Notes
  • AS400
  • Metis
  • Veracross
  • NetSuite
  • ESchool

Timeline

Administrative Assistant and Transportation Coordinator

Eagle Hill School
07.2024 - 01.2025

Secretary to Principal

Boces
10.2023 - 06.2024

Sales Support, Administrative and Facilities Coordinator

Mastercard/Cushman & Wakefield
10.2021 - 09.2023

OTC Account Manager

Taro Pharmaceuticals USA
03.2005 - 07.2016

California State University -

California State University

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Rachel Williams