Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Williams

Shelbyville,Tennessee

Summary

  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
  • Tidy Records Clerk with a knack for organization, cleanliness and efficiency. Skilled in copying, faxing, and sorting material in accordance to the filing system being used. Adept at handling incoming calls and communications through email.
  • Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

Consumer Loan Underwriter

Ascend Federal Credit Union
05.2020 - Current
  • Analyzed applicant profiles and credit histories while reviewing loan approval contingencies to execute accurate and speedy initiatitives.
  • Used Meridian Link to underwrite Consumer loans.
  • Maintained strict confidentiality of bank records and client information.
  • Examined customer loan applications for loan approvals and denials.
  • Collaborated with other departments to promptly process loan applications.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Indirect Lending Underwriter

Ascend Federal Credit Union
11.2017 - 05.2020
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Evaluated loan applications for affordability and conformance with underwriting guidelines.
  • Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
  • Proven ability to learn quickly and adapt to new situations.

Records Clerk

Ascend Federal Credit Union
12.2011 - 11.2017
  • Updated records with new information.
  • Followed confidentially regulations to maintain privacy.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Provided training to new records clerks to improve knowledge and skills.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Transferred inactive records to storage to free up space and preserve history.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Created and maintained electronic filing system for quick and easy retrieval of records.
  • Developed efficient filing system to retrieve records quickly.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Generated reports from database systems to track records.
  • Utilized document imaging software to index, store and retrieve records.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Added and updated records with current materials.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Operated office equipment to scan and copy documents.
  • Followed security protocols to protect sensitive and proprietary information.
  • Created and printed labels for well-organized filing.
  • Classified documents according to specified guidelines.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Compiled, sorted and filed high volume of documents.
  • Identified and resolved filing discrepancies.
  • Maintained organized filing system to facilitate easy retrieval of documents.

Teller

Ascend Federal Credit Union
10.2010 - 12.2011
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.

Administrative Assistant

The People's Church
08.2007 - 10.2010
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained inventory of office supplies and placed orders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Team Leader

Calsonic Kansei
09.1990 - 12.2006
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.

Education

High School Diploma -

Community High School
Unionville, TN

Skills

  • Fast learner

  • Dependable and responsible

  • Teamwork

  • Reliability

  • Adaptability

  • Self motivation

Timeline

Consumer Loan Underwriter

Ascend Federal Credit Union
05.2020 - Current

Indirect Lending Underwriter

Ascend Federal Credit Union
11.2017 - 05.2020

Records Clerk

Ascend Federal Credit Union
12.2011 - 11.2017

Teller

Ascend Federal Credit Union
10.2010 - 12.2011

Administrative Assistant

The People's Church
08.2007 - 10.2010

Team Leader

Calsonic Kansei
09.1990 - 12.2006

High School Diploma -

Community High School

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