Rachel Williams
Decatur
Summary
Compassionate and reliable team player with a strong background in patient care at Addus Home Health Care. Demonstrated exceptional customer service and problem-solving skills, enhancing patient independence and satisfaction. Proven ability to build relationships and maintain a clean, safe environment, ensuring high standards of care and support for diverse needs.
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Overview
25
25
years of professional experience
Work History
Health Care Aide
Addus Home Health Care
02.2025 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
Cashier
Circle K
09.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Reduced processing errors by meticulously following transaction procedures.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Walmart
09.2023 - 11.2023
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Huck's Food & Fuel
08.2022 - 10.2022
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Key Holder
Dollar General Store
09.2021 - 03.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Cashier
JB Hawks Discount Tobacco and Vape
10.2020 - 06.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Run Slot Room Also
Cashier
Loves Travel Stop
09.2020 - 10.2020
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Clean Showers and Wash and dry towels
- Sweep and mop, floors
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- front facing shelves
- Greeted customers entering store and responded promptly to customer needs.
Kitchen Porter
St. Mary Hospital
10.2019 - 02.2020
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
- Maintained accurate records of cleaning activities, ensuring compliance with health department regulations at all times.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Improved kitchen efficiency by maintaining cleanliness and organization of workspaces, utensils, and equipment.
- Safeguarded food safety standards by properly storing ingredients according to temperature requirements.
- Proactively addressed potential hazards in the kitchen workspace, reducing the risk of accidents or injuries among staff members.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Took Patients there food trays and stocked refrigerators on the floors for nurses
Cashier
Casey's
04.2019 - 10.2019
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Stocked Fountain area
- Sweep and Mop bathroom and floors
- Stocked Coolers and etc
Car Hopper
Sonic's
04.2019 - 07.2019
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
Crew Member
Wendys Restaurant
01.2019 - 04.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Assistant Manager
Family Dollar
11.2014 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Unload Trucks and put away trucks
- Did deposits
Cashier
Walmart
10.2012 - 06.2013
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Dollar General
10.2009 - 02.2010
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated smoother checkout process, trained new employees on POS systems.
Cashier
7-eleven
07.2006 - 05.2007
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Stocked, tagged and displayed merchandise as required.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Crew Leader
Zip's Drive Thru
11.2000 - 04.2001
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- did inventory
- did reports and deposits
- close store at night
Education
High School Diploma -
Eisenhower High School
Decatur, IL05-1995
Skills
- Compassionate
- Reliable team player
- Patient care
- Patient relationship bu
- Patient relationship building
- Light housekeeping
- Preparing meals
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
English
Timeline
Health Care Aide
Addus Home Health Care
02.2025 - Current
Cashier
Circle K
09.2023 - 09.2024
Cashier
Walmart
09.2023 - 11.2023
Cashier
Huck's Food & Fuel
08.2022 - 10.2022
Key Holder
Dollar General Store
09.2021 - 03.2022
Cashier
JB Hawks Discount Tobacco and Vape
10.2020 - 06.2021
Cashier
Loves Travel Stop
09.2020 - 10.2020
Kitchen Porter
St. Mary Hospital
10.2019 - 02.2020
Cashier
Casey's
04.2019 - 10.2019
Car Hopper
Sonic's
04.2019 - 07.2019
Crew Member
Wendys Restaurant
01.2019 - 04.2019
Assistant Manager
Family Dollar
11.2014 - 05.2015
Cashier
Walmart
10.2012 - 06.2013
Cashier
Dollar General
10.2009 - 02.2010
Cashier
7-eleven
07.2006 - 05.2007
Crew Leader
Zip's Drive Thru
11.2000 - 04.2001
High School Diploma -
Eisenhower High School
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