Summary
Overview
Work History
Education
Skills
Professional Development
Work Availability
Timeline
Rachel Williams

Rachel Williams

Youngsville,LA
It is not only for what we do that we are held responsible, but also for what we do not do.
Molère

Summary

Results-oriented Administrative Professional with a track record of improving customer satisfaction and team performance. Skilled in problem-solving, program management, and regulatory compliance. Excellent database administration and customer relations abilities.

Overview

28
28
years of professional experience

Work History

User Support Specialist

Champion E-Comm
08.2021 - Current
  • Maintained meticulous organization of records, ensuring their accuracy, currency, and adherence to both internal standards and legal regulations for over 600 clients.
  • Collaborated cross-functionally with colleagues and stakeholders from various departments to enhance customer service and foster stronger relationships.
  • Utilized accounting software proficiently to process sales transactions, accurately recording, storing, and analyzing crucial information.
  • Acted as a liaison within a team to define project objectives, establish clear scopes, set realistic timelines, allocate necessary resources, and identify project requirements.

City Transit Manager

Lafayette Consolidated Government
08.2015 - 08.2021
  • Managed vendor invoices, ensuring accurate coding, reconciling purchase orders, and documenting approvals in Lawson Software.
  • Spearheaded a comprehensive overhaul of the file system, resulting in significantly improved file retrieval speed and overall efficiency.
  • Successfully coordinated logistics for conferences, meetings, and special events, ensuring seamless execution and attendee satisfaction.
  • Implemented a performance monitoring system for a team of over 60 employees, assessing their work, identifying areas for improvement, and bridging knowledge gaps through targeted training initiatives.

Rental Car Manager

Giles Automotive Inc
01.2012 - 04.2014
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences, increasing rental sales by 10% within 60 days.
  • Investigated customer complaints, identifying and changing processes to remove faults.
  • Kept paperwork updated with internal standards and legal requirements.
  • Maximized employee performance with hands-on training and close mentoring.

Lead Stock Associate

David's Bridal
01.2011 - 02.2012
  • Kept documentation organized, completing forms and updating accounts with orders.
  • Maintained stockroom compliance with safety requirements by keeping areas and equipment clean and in good working order.
  • Located, selected and assembled finished goods to complete customer orders.
  • Minimized product errors, carefully examining incoming shipments and properly tagging items.

Assistant Office Administrator

Lafayette Shooters
08.2003 - 12.2010
  • Ensured employees' compliance with stringent quality standards, deadlines, and proper procedures, fostering a culture of excellence and efficiency.
  • Took lead in developing and enhancing comprehensive policies for administrative processes, optimizing workflows and promoting consistency across the organization.
  • Demonstrated a keen focus on expense monitoring and documentation practices, leading to a 15% reduction in the annual budget through effective budget management strategies.

Education

Natural Health Program Certification - Currently Pursuing

New Eden School of Natural Health, South Bend, IN
08.2024

Skills

  • Performance management
  • Policy enforcement
  • Google Workspace & MS Office Suite
  • Analytical thinking
  • Time management
  • Written communication
  • Lawson Software
  • Zoho & Zendesk Cloud Software
  • AirTable
  • Conflict Resolution
  • Empathy
  • Active Listening

Professional Development

Former member of Louisiana Association of Municipal Secretaries and Assistants


PRYOR+ member for two years. Accessed leadership development, communication skills, and software training via online seminars and training modules.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

User Support Specialist - Champion E-Comm
08.2021 - Current
City Transit Manager - Lafayette Consolidated Government
08.2015 - 08.2021
Rental Car Manager - Giles Automotive Inc
01.2012 - 04.2014
Lead Stock Associate - David's Bridal
01.2011 - 02.2012
Assistant Office Administrator - Lafayette Shooters
08.2003 - 12.2010
New Eden School of Natural Health - Natural Health Program Certification, Currently Pursuing

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Rachel Williams