Rachel Wilson
Carthage,TX
Summary
Dynamic banking professional with extensive experience at First State Bank and Trust, excelling in cash handling and customer relationship development. Proven track record of enhancing operational efficiency and accuracy, while fostering trust and satisfaction among clients. Adept at transaction processing and maintaining compliance with banking regulations, ensuring a seamless customer experience.
Overview
14
14
years of professional experience
Work History
Bank Teller
First State Bank and Trust
Carthage, TX
07.2017 - 03.2020
- Implemented accounting training and education for new hires on county staff.
- Calculated annual property tax apportionment factors and limits to prepare assessment for tax jurisdictions.
- Developed audit scopes and audit programs.
- Streamlined documentation procedures, reducing time spent on administrative tasks and increasing focus on core auditing responsibilities.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
Assistant Auditor
First State Bank And Trust
Carthage, TX
07.2017 - 03.2020
- Developed strong working relationships with clients, fostering trust and cooperation throughout the audit process.
- Conducted detailed financial statement analyses to identify discrepancies and potential fraud risks.
- Provided administrative and management assistance to auditor and directed activities in office.
- Recommended strategies to correct unsatisfactory conditions and reduce costs.
- Assisted in the development of comprehensive audit plans to effectively assess financial operations.
- Drafted findings and recommendations into detailed reports.
- Detected internal control deficiencies and suggested corrective measures.
- Maintained up-to-date knowledge of industry regulations, allowing for proactive identification of potential compliance issues.
- Conducted audits of funds to meet proper accounting, reporting and disbursement requirements.
- Prepared balance sheets.
- Evaluated program objectives and procedures and applicable regulations to perform thorough and complete audit.
- Prepared year-end journal entries to prepare for annual audit.
- Created thorough audit reports with results, recommendations and conclusions.
- Performed standardized tests to check processes and adequacy of internal control structure.
- Assisted auditor in developing timelines, budgets, and audit plans for Number assigned projects in Year.
Insurance Sales Representative
Patterson Insurance Agency
Carthage, TX
09.2008 - 12.2010
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead generation efforts.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Collaborated with colleagues to identify cross-selling opportunities within existing client accounts, maximizing revenue potential per account.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
- Generated sales by recommending policies and add-ons.
- Managed a diverse portfolio of accounts, offering personalized attention to each client to foster loyalty and trust.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and promoting overall satisfaction.
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Adapted selling strategies based on individual client needs and preferences while maintaining compliance with state regulations.
- Connected with prospective clients to set appointments.
Bank Teller
Regions Bank / Prosperity Bank
Carthage, TX
08.2006 - 06.2007
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
Education
Basic
Carthage High School
Carthage, TX05.1995
Basics
PNola College
Carthage, TXSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Cash handling expertise
- Data entry efficiency
- Decision-making
- Account updating
- Transaction processing accuracy
- Financial transactions
- Banking regulations knowledge
- Problem-solving
- Cash drawer balancing
- Rapid 10-key data entry
Timeline
Bank Teller
First State Bank and Trust
07.2017 - 03.2020
Assistant Auditor
First State Bank And Trust
07.2017 - 03.2020
Insurance Sales Representative
Patterson Insurance Agency
09.2008 - 12.2010
Bank Teller
Regions Bank / Prosperity Bank
08.2006 - 06.2007
Basic
Carthage High School
Basics
PNola College