Rachel Winkler
Clearwater,FL
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 5 years of related experience and superior planning and time management abilities. Partnered with training teams across multiple industries to demonstrate calls, customer handling, problem solving, job related knowledge, and general duties. Excited to bring confidence and comfort to anyone new and anyone needing help.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Rocket Pest Control
Tampa, FL
07.2025 - Current
- Resolve customer inquiries through effective communication and problem-solving techniques.
- Enhance customer satisfaction by providing timely support and accurate information.
- Apply my retention experience to deescalate customers and work with their concerns.
- Collaborated with cross-functional teams to address complex service issues effectively.
- Mentored junior team members, fostering a culture of continuous improvement and collaboration.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Customer Support Specialist
Wise
Tampa, FL
11.2022 - 02.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Answered emails sent to the investigation queue for complicated cases.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Data Entry Clerk
American Health Associates Inc.
Pinellas Park, FL
09.2020 - 11.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Triaged medical specimens for lab technicians.
- Processed send out samples for partner labs.
- Called medical facilities to report urgent test results or sample recollection.
Accessioning Technician
GeneDx, DNA Diagnostics Lab
Gaithersburg, MD
09.2016 - 08.2020
- Enhanced laboratory turnaround time by accurately and efficiently accessioning specimens.
- Assisted with inventory management, ensuring adequate supplies were maintained for efficient laboratory operations.
- Collaborated closely with other laboratory departments, fostering strong working relationships and efficient communication channels.
- Enabled timely diagnosis and treatment of patients through meticulous preparation of samples for various diagnostic tests.
- Maintained a high level of quality control with thorough specimen verification and proper labeling practices.
- Demonstrated strong attention to detail when entering patient demographic information into electronic systems, minimizing potential errors in records or billing processes.
Education
No Degree - Psychology
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZNo Degree - General Studies
Arizona Western College
Yuma, AZHigh School Diploma -
Cibola High School
Yuma, AZ05-2006
Skills
- Problem-solving
- HIPAA compliance
- Compliant specimen handling
- Trainer/create training material
- Understanding financial regulations
- De-escalating challenging calls
- Continuous improvement initiatives
- Highly adaptive to change
- Expert communicator
- Special projects
- Meeting critical deadlines
Timeline
Customer Service Specialist
Rocket Pest Control
07.2025 - Current
Customer Support Specialist
Wise
11.2022 - 02.2025
Data Entry Clerk
American Health Associates Inc.
09.2020 - 11.2022
Accessioning Technician
GeneDx, DNA Diagnostics Lab
09.2016 - 08.2020
No Degree - General Studies
Arizona Western College
High School Diploma -
Cibola High School
No Degree - Psychology
Maricopa Community Colleges, Paradise Valley Community College